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Customer Support Specialist Resume

5.00/5 (Submit Your Rating)

Louisville, KY

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OBJECTIVE

To secure a position with a focus on utilizing my experience and knowledge, contributing to the success and productivity of my employer.

Experience

Confidential- Louisville, KY
Promoted to leadership role after two years of working in various high impact positions

Team Support Supervisor (June 2012- Present)

  • Supervises team members
  • Makes sure support queue is current daily
  • Manages team members workloads and delegates new issues accordingly
  • Handles second level support issues
  • Meets with upper management to report on the support department
  • Conducts interviews for prospective new employees

Swipeclock Product Manager (1/2011 - June/2012)

  • Increased the number of clients on the Swipeclock time and attendance software product over previous years
  • Responsible for configuring clients on the Swipeclock time and attendance software product based on their specific needs
  • Performed demonstrations for prospective clients

Customer Support Specialist (5/ 2010-12/2010)

  • Significantly decreased wait times for client issues and improved client satisfaction
  • Configured clients database based on their specific needs

Confidential- Louisville, KY 12/2006-5/2010
Loan Processor

  • Increased closed loan numbers considerably with my knowledge of processing FHA/VA loans
  • Responsible for working with loan officers to complete the loan process
  • Worked with multiple lenders and underwriters to get loans approved
  • Coordinated closings with attorneys, borrowers and realtors

Confidential- Louisville, KY (2/2006 - 12/2006)
Loan Processor

  • Responsible for working with loan officers to complete the loan process
  • Collected necessary documents from borrowers to get loans approved
  • Coordinated closings with attorneys, borrowers and realtors

Confidential- Louisville, KY (1/2000 - 2/2006)
Youth Counselor

  • Facilitated quality living environment for abused and neglected teens with severe behavior problems
  • Worked in Maryhurst School with teachers in order to provide a productive learning environment

PROGRAMS
Microsoft Word, Microsoft Excel, Microsoft PowerPoint,
TimeVantage - operating system for time and attendance
Swipeclock - operating system for time and attendance

EDUCATION

  • Confidential
  • Confidential
  • Confidential- graduated with Bachelor of Science degree in Sociology

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