SUMMARY:

• Over 28 years of IT experience managing Networks and the IT infrastructure, supporting executives and staff, career objectives is to manage and support a Microsoft Network Infrastructure; as a full time network engineer.
• Track - It, Manage Service Desk, Blackberry Service and Device Support Experienced as a Microsoft server, laptop\ Desktop Administrative Engineer and or sys-admin in a Microsoft Windows environment
• Proficiency in the installations, configuration, imaging and troubleshooting of the following: Windows 8 Enterprise, Windows Server 2003,Windows Server 2008, SharePoint Server 2007 and 2010 Operating Systems, Microsoft Office 2007 and 2010.
• Desktop and Laptop Hardware troubleshooting, Dell, HP, and Power Mac G5, MacBook Pro.
• Familiarity with the following products, topologies, & protocols: Microsoft Active Directory domains, Active Directory administration, Group Policy administration, Exchange Administration, Microsoft System Center Configuration Manager 2007, Enterprise MAC support, Networking (TCP/IP, DNS, DHCP), RSA Security, Remedy, Entrust, Tivoli, Heat, Support magic

TECHNICAL SKILLS:

Operating Systems: Windows 8 Enterprise Windows 7 Enterprise, Windows XP Pro, Microsoft Servers 2K-3, 8, VM-Ware Ubuntu server and work station,.

Programming: MySQL, SQL 2K 5, 8, 2010.

Web Technology: Adobe Dreamweaver and FireworksDatabase: MySQL, SQL 2K 5, 8, 2010.

Hardware: Workstations, Laptops, Net Gear routers/switches, Dell File Server and Storage Systems. Cisco 2950, Microsoft System Center Configuration Manager (SCCM) and similar.

Storage: Dell SAN/ NAS, Net Apps, Ghost ENT.

Security: Net Screen, SonicWALL, Checkpoint, Sunbelt Software, Computer Associates, McAfee, Kaspersky, Juniper, Antigen, Microsoft Desktop Management & Security Forefront Endpoint Protection, and RSA.

Content Management: Hummingbird.

Services: MS Exchange 2K3, 2K7 and 2K10, IIS, Active Directory.

Wireless: Cisco wireless routers, Net Gear wireless routers, Blackberry, Palm, T-Mobile, Sprint, I-phone, Verizon.

Mac OS: Tiger 10.4, Mac OS X v10.6 Snow Leopard, Mac OS X v10.5 Leopard

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, Virginia

AJIS IT Support Engineer

Responsibilities:

• Day-to-day computer network administrators activities included supporting
• Judge’s and Clerks of Court
• Commissioner
• Civil and Small Claims Clerks of Court
• Criminal Clerks of Courts
• Confidential
• Judge’s Clerks of Court
• Confidential Attorneys
• Court Room Four AV Presentation System
• I.T. help desk environment Customer friendly
• Self - Starter - Minimal Supervision
• Deployment of Windows 7 OS
• Up to speed on current technology trends
• Basic networking - Configuring network printers, active directory accounts
• Take the call for Tier 2 and 3 Support, log the call in the ticketing system and go out and fix the problem.)
• Fix hardware (printers, computers and other peripherals)
• Working knowledge of cloud technology, monitoring the network using Microsoft s System Center
• Configuring Mobile devices (Surface Pro s Tablets, IPad and Smartphones)
• Attention detail, hand-on technical experience - rebuilding machines, Windows 7 deployment, troubleshootingdocumentation, detail - oriented, remote tools, and dependable
• Exceptional customer service experience
• Experience assigning/routing tickets - use System Center Service Manager
• Goal oriented and results driven, Team atmosphere
• Priority response given to senior management/executives

Confidential, Vienna, VA

Information Technology Support Engineer

Responsibilities:

• Day-to-day computer network administrators activities included supporting
• Planning & Zoning
• Budget Office
• Human Resources
• Historic Alexandria
• Public Safety
• Transportation and Environmental Services
• City Manager’s Office
• I.T. help desk environment Customer friendly
• Self - Starter - Minimal Supervision
• Deployment of Windows 7 OS
• Up to speed on current technology trends
• Basic networking - Configuring network printers, active directory accounts
• Take the call for Tier 2 and 3 Support, log the call in the ticketing system and go out and fix the problem.)
• Fix hardware (printers, computers and other peripherals)
• Working knowledge of cloud technology, monitoring the network using Microsoft s System Center
• Configuring Mobile devices (tablets, iPad and smartphones)
• Attention detail, hand-on technical experience - rebuilding machines, Windows 7 deployment, troubleshootingdocumentation, detail - oriented, remote tools, and dependable
• Exceptional customer service experience
• Experience assigning/routing tickets use System Center Service Manager
• Goal oriented and results driven, Team atmosphere
• Priority response given to senior management/executives

Confidential

Information Technology Support Engineer

Responsibilities:

• Responsibilities include support for, but is not limited to, various Dell and HP models for desktop and laptop computers and monitors, Panasonic Tough Books, HP printers (local and networked), Multi-Function Copiers (MFC's), biometric fingerprint readers, jet direct boxes, Fujitsu, Kodak, and Canon scanners, RSA Secure Tokens, and Pano logic thin clients. Additional technology may be purchased in the future to support new business needs. All hardware is purchased with a 5 year maintenance agreement and is replaced when the maintenance expires.
• Lead project for Tough Book Windows 7 deployment and migration internal and external remote users and wireless connectivity. Schedule deployments with end-users and software application venders for testing group’ before roll-out. Schedule meetings with management as to which branches would deploy first. Report any issues that were discovered; and or resolved.
• Software being used - includes, but is not limited to, Windows 2008, Windows XP, Windows 7, Office 2003, Office 2007, Attachmate, Adobe Acrobat (full version and Reader), Internet Explorer (multiple versions), McAfee anti-virus, WinZip, Windows Media Player, LANDesk, InPrivate Single Sign On (SSO), Outlook, Net ID, Maximo Service Desk, and Ghost imaging software. Additional software may be purchased in the future to support new business needs.
• Providing desktop support, using Microsoft Active Directory, installing, troubleshooting and fixing issues with the following software such as: TCP/IP, McAfee Anti-virus and Anti-spyware, Microsoft Windows Server Operating System (2003, 2008), Microsoft Windows Desktop Operating Systems (2000, XP),Microsoft Outlook, Microsoft Office (97, 2003, 2007),Microsoft Visio, Microsoft Project, Terminal Emulation Software, Internet browsers (Internet Explorer, Firefox, etc.), WinZip, Cisco Virtual Private Network (VPN), Firewalls, Adobe Acrobat (Professional, Standard and Reader), Maximo Service Desk, installing, troubleshooting and fixing issues with the following hardware such as: Desktop computers (Dell & HP models), Laptops (Dell & Panasonic models), Servers, Blackberries, Printers (networked and standalone), Scanners (networked and standalone), Multi-Function Copiers, Modems, Jet Direct Cards, Air Cards, switches, Routers, RSA Secure Tokens, Pana logic or Wyse Thin Clients, Toning network connections to the switch, Visit remote locations thought out State of Maryland - Lift 50 lbs., bending, crawling, climbing, sitting, viewing computer screens and typing for up to 8 hours/day.

Confidential, Vienna, VA

Information Technology Support Engineer

Responsibilities:

• Day-to-day computer network administrators activities included supporting
• Planning & Zoning
• Budget Office
• Human Resources
• Historic Alexandria
• Public Safety
• Transportation and Environmental Services
• City Manager’s Office
• I.T. help desk environment Customer friendly
• Self - Starter Minimal Supervision
• Deployment of Windows 7 OS
• Up to speed on current technology trends
• Basic networking Configuring network printers, active directory accounts
• Take the call for Tier 2 and 3 Support, log the call in the ticketing system and go out and fix the problem.)
• Fix hardware (printers, computers and other peripherals)
• Working knowledge of cloud technology, monitoring the network using Microsoft s System Center
• Configuring Mobile devices (tablets, iPad and smartphones)
• Attention to detail, hand-on technical experience rebuilding system, Windows 7 deployment, troubleshootingdocumentation, detail - oriented, remote tools, and dependable
• Exceptional customer service experience
• Experience assigning/routing tickets use System Center Service Manager
• Goal oriented and results driven, Team atmosphere
• Priority response given to senior management/executives

Confidential, Washington, DC

Microsoft Migration Specialist

Responsibilities:

• Migrated Windows Vista Enterprise to Windows 7 Enterprise. Using Microsoft Windows User State Migration Tool ( Confidential ) 3.0 capture user accounts including desktop, and application settings, as well as a user's files; migrate the data to a new Windows installation and deploy using Confidential .
• Helped improve and simplify the migration process.

Confidential, Rockville, MD

Microsoft Network Administrator \ Help Desk Administrator

Responsibilities:

• Configure and maintain an organization's internal computer network.
• Manage network security solutions, including firewall, anti-virus & intrusion detection systems.
• Troubleshoot, identify, solve, and then document network problems.
• Remote support for remote users in the US using Citrix (goto assist).
• Configure Updates and set up synchronization using Microsoft WSUS.
• Install and support land-line phones & networked telecommunications devices.
• Monitor network performance and optimize the network for optimal speed & availability.
• Configure and maintain network hardware, such as Cisco routers & switches.
• Configure and upgrade network software, such as enterprise antivirus programs.
• Implement and maintain emergency backup systems for critical network servers.
• Implement firewalls to protect the corporate network against external security threats.
• Research hot products, services & protocols to support network procurement and development.
• Regulate user access to sensitive data & files to protect against internal security breaches

Confidential, Arlington, VA

I.T Network Engineer

Responsibilities:

• Preformed data transfers for system refresh or data transfer for new hardware. Process includes: Gather data using the Scan State tool, Install Windows 7, Apply data using the Load State tool.
• Managed and configured the Dell Data Protection Encryption Solutions for all laptops.
• Administered Kaspersky Security for Workstations
• Created company laptop image on windows Pro 7, 64 bit and computer check list for all laptop deployments
• Created user accounts and manage AD on Windows Server 2008, along with Microsoft Exchange Server 2010.
• Administered Microsoft SharePoint Server 2007 User access, and create accounts for users and designers.
• Supported the Quantico, VA, Kansas City, MO, US Pentagon, VA Confidential staff stationed there,
• HUD, DC Confidential staff stationed there, and the Norfolk, VA Office using Citrix Remote Support, Go To Assist. Created phone accounts and programmed phones for deployment.
• Supported conference room AV system for meeting and training classes.
• Administered Antigen phone system. Completed a Request for Information System Services, case study, case study milestone scope, problem statement matrix, and computer science Information systems and Design.
• Trained at Microsoft; DC location on Microsoft System Center Configuration Manager (SCCM).
• Redesigned the IT Inventory Data Base to pre-stage for Microsoft SQL 2008.
• Pre staged Confidential Track-It, and Help Desk on Microsoft Server 2008.
• Pre staged Confidential endpoint protection on Microsoft Server 2008.
• Pre staged Confidential Ghost Solution Suite on Microsoft Server 2008.
• Created training presentation for all staff on the new applications, VPN remote access, and wireless network access.

Confidential, Washington, DC

IT Network Engineer

Responsibilities:

• Maintained Law Firms network as a team member of IT operations, supporting 800 users located in Washington DC, New Jersey, and the New York office. Specific duties included: • Supported the firms IT application servers, network Infrastructure and remote systems. Microsoft exchange servers 2003 and 2007 with Microsoft Forefront Security for Exchange Servers protecting e-mail against viruses, worms, spam, and inappropriate content. Built Dell Server, HP model servers and racked them. Monitoring the network with Manage Engine Open Manager, and Microsoft's System Center.
• This roll also included working the IT Call Center, providing support for Customer Service, password resets, PCs, Laptops, Email, Software Applications and other related technology systems.
• This roll also included working the IT Call Center, providing support for Customer Service, password resets, PCs, Laptops, Email, Software Applications and other related technology systems.
• Supported and troubleshoot hardware, Desktops and Laptops, Dell, and Power Mac G5, MacBook Pros. Windows XP Pro, Windows 7, Mac OS - Tiger 10.4, Mac OS X v10.6 Snow Leopard, Mac OS X v10.5 Leopard.
• Configured Windows server 2K3, 2K8, and Microsoft Exchange Server 2 k 3 and prepared for migration to Microsoft Exchange 2K10. Terminal Server 2K3, 2K8, Confidential system recovery desktop edition, server recovery edition, Backup Exec, Net Backup, Enterprise Vault, and Confidential Ghost Solution Suite, Dell laptops, desktops, printers, firewall, routers; broadband connectivity, database servers, and applications.
• Managed and performed upgrades to system hardware and software components as required.
• Installed and tested hardware and software. Supported conference room AV system for meeting and training classes.
• Remote support for remote users in eight cities in the US using Citrix (goto assist) .
• Built and maintained standard images for workstations. Also created administrative permissions to SCCM and Migrate7, deploying the Migrate7 agent and managing user profile extractions, backups, and restores, created Migrate7 agent source file repositories, created Migrate7 agent package, created Migrate7 user profile extraction package, created Migrate7 user profile backup package.
• Adhered to firm established standards, procedures and methodologies. Documented the changes as required.
• Provided support and involved in performance monitoring and reporting using Solar Winds, problem identification, management and resolution.
• Maintained required levels of system and network security by managing antivirus software and updates.
• Monitored data storage integrity and security (maintained backups and contingency plans, monitored user activity, disk space). Tested the roll out of the virtualization servers and the applications running on them.
• Created a standard desktop of Windows 7 deployment in VMWare and tested it.

Confidential, Washington, DC

Executive Network Technical Analyst

Responsibilities:

• Maintained customers’ infrastructure at various site by setting up, administering, supporting and troubleshooting applications, servers and network infrastructure, including remote access systems.
• Installed and tested hardware and software for upgrades and performed upgrades of system hardware and software components as required and carried out regular routine preventative maintenance schedule on servers.
• Maintained required levels of service of system and network security. Managed and deployed antivirus software and updates. Provided after-hours system support as required in system down situations.
• Supported conference room AV system for meeting and training classes.
• Troubleshot Dell desktops, HP laptops, Mac laptops, printers and network connectivity problems. Maintained an ongoing documentation effort, including documentation for procedures and processes, maintenance logs and equipment databases.
• Troubleshot and resolved network issues (LAN/WAN hardware, connectivity Monitor systems resources and usage to analyze performance levels and identify potential issues (LAN/WAN hardware, network connections, telecom systems, and workstations). Maintained and administered backup and recovery procedures.
• Monitored data storage integrity and security (maintain backups and contingency plans, monitor user activity, disk space). Worked with outside consultants/vendors when appropriate. Manage tasks and oversee completion of vendors work. Provided technical support to visiting clients and information systems management to ensure development of efficient application systems utilizing established standards, procedures and methodologies.
• Maintained all conference room audio and video equipment for conferences and Board meeting. Assists in the analysis and recommendation of new or different technologies, which will enhance current systems and support overall business goals. Performed miscellaneous projects and assignments as required.

Confidential, Landover, Maryland

Responsibilities:

• Primary duties were stocking shelves, loading and unloading delivery trucks, breaking down boxes, and organizing backroom storage areas, ability to lift heavy objects and perform manual labor.
• Training involves a few weeks of verbal and visual orientation.
• Hands-on demonstration proved necessary, in some cases