We provide IT Staff Augmentation Services!

Customer Representative Resume

5.00/5 (Submit Your Rating)

Mendota Height, MN

Objective: I am looking for a position where I could apply my skills and knowledge.

Work Experiences:

Phone Collector/Customer Representative Confidential Mendota Height, MN 2009-2010

  • Resolved out bound and inbound calls in a quick and timely fashion
  • Maintained and followed company rules and federal laws while collecting
  • Documented and entered in accounts data accurately and quickly
  • Called over 150 out bound calls a day with 60% talk time
  • Used a friendly demeanor with authority to resolve accounts over the phone
  • Processed payments of checks and credit cards over the phone
  • Verified and balanced transaction
  • Met daily collecting goals

Sale Associate Confidential Roseville, MN 2006-2009

  • Ensured that each customer receives outstanding service by providing a friendly environment, this includes greeting and acknowledging every customer
  • Maintained solid product knowledge
  • Kept an awareness of all promotions and advertisements
  • Assisted in floor moves, merchandising, display maintenance, and housekeeping
  • Participated in year-end inventory and cycle counts
  • Developed and maintained relationships with new and all existing customers; responding to inquires and suggestions
  • Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies

Office Assistant Confidential St. Paul, MN 2005-2008

  • Handled calls and promptly forwarded them to appropriate person
  • Composed and distributed memorandums (email, documentary, and voice mail) ensuring timely delivery and receipt of information while at the time maintaining confidentiality
  • Organized, sort and assign mail distribution for all the employees
  • Responsible for scheduling meeting for all employees; escorted visitors to staff members’ offices, along with provided hospitality
  • Established, maintained, and updated files, databases, record and other documents
  • Proofread, completed, and edited documents and form to insure accuracy
  • Prepped materials for scan, photocopy, fax, and bindery
  • Entered data per document quickly and accurately into computer system
  • Created and maintained spreadsheets and reports weekly

Computer programs:

  • HTML
  • Adobe Photoshop
  • Smultron
  • CSS
  • Adobe Illustrator
  • Text Wrangler
  • Dreamweaver
  • Adobe InDesign
  • Microsoft Office
  • Java Script
  • Flash
  • Outlook

Education:

  • Confidential Minneapolis, Minnesota 2005-2009
    Bachelor of Fine Art: Illustration and Design

We'd love your feedback!