Customer Representative Resume
5.00/5 (Submit Your Rating)
Mendota Height, MN
Objective: I am looking for a position where I could apply my skills and knowledge.
Work Experiences:
Phone Collector/Customer Representative Confidential Mendota Height, MN 2009-2010
- Resolved out bound and inbound calls in a quick and timely fashion
- Maintained and followed company rules and federal laws while collecting
- Documented and entered in accounts data accurately and quickly
- Called over 150 out bound calls a day with 60% talk time
- Used a friendly demeanor with authority to resolve accounts over the phone
- Processed payments of checks and credit cards over the phone
- Verified and balanced transaction
- Met daily collecting goals
Sale Associate Confidential Roseville, MN 2006-2009
- Ensured that each customer receives outstanding service by providing a friendly environment, this includes greeting and acknowledging every customer
- Maintained solid product knowledge
- Kept an awareness of all promotions and advertisements
- Assisted in floor moves, merchandising, display maintenance, and housekeeping
- Participated in year-end inventory and cycle counts
- Developed and maintained relationships with new and all existing customers; responding to inquires and suggestions
- Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies
Office Assistant Confidential St. Paul, MN 2005-2008
- Handled calls and promptly forwarded them to appropriate person
- Composed and distributed memorandums (email, documentary, and voice mail) ensuring timely delivery and receipt of information while at the time maintaining confidentiality
- Organized, sort and assign mail distribution for all the employees
- Responsible for scheduling meeting for all employees; escorted visitors to staff members’ offices, along with provided hospitality
- Established, maintained, and updated files, databases, record and other documents
- Proofread, completed, and edited documents and form to insure accuracy
- Prepped materials for scan, photocopy, fax, and bindery
- Entered data per document quickly and accurately into computer system
- Created and maintained spreadsheets and reports weekly
Computer programs:
- HTML
- Adobe Photoshop
- Smultron
- CSS
- Adobe Illustrator
- Text Wrangler
- Dreamweaver
- Adobe InDesign
- Microsoft Office
- Java Script
- Flash
- Outlook
Education:
- Confidential Minneapolis, Minnesota 2005-2009
Bachelor of Fine Art: Illustration and Design