We provide IT Staff Augmentation Services!

Customer Service Representative Resume

5.00/5 (Submit Your Rating)

San Antonio, TX

Hire Now

Experience

Confidential, San Antonio, TX July 2007 - Present
Customer Service Representative
Directory Assistance Operator

I process 1100 + incoming calls daily. I am
responsible for the clear, concise, and accurate
delivery of residential, as well as business
phone numbers.
Excelled in Quality Control Reviews. Excellence
Reports Received from Sprint and Verizon.
Awarded Employee of the Quarter multiple times.
Responsible for mentoring and training of other
team members to achieve quotas and pass quality
control reviews.

Supervisor - Confidential
Home Theater Satellite , San Antonio,TX
June 2005 - March 2007
Sales/Office Manager

Responsible for the direct sales of Directv
Satellite. Customers came into our retail
location. Responsible for all credit checks,
installation schedules, equipment distribution,
customer service follow-ups after installation
and contracts. Filed proper paperwork with
Directv. Met and exceeded quotas for sales and
installations.

Confidential, San Antonio, TX
January 1995 - June 2005

Telemarketer/Telemarketing Manager
Responsible for hire, training, and management
daily of 20+
telemarketers. Appointment setting, basic
payroll, confirmation and
distribution of residential as well as
commercial leads to sales reps.
Lead development. Responsible for keeping cost
per sale in line. Numerous Quality awards rcvd.
Several misc. job duties not listed such as
computer skills, etc.

Education
Confidential, El Paso, TX
2 Years business administration.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship