Technician Support Resume New Jersy NJ - Hire IT People

Qualifications

Strong interpersonal and communication skills
10 years of Help Desk, Customer Service, and Technical Support experience
Excellent documentation skills
Ability to acquire and apply new technical knowledge quickly
IT background combined with superior Customer Service skills
Previous experience working with Manufacturers in Europe and having items shipped to the United States

Technical Skills

A+ Certified and proficient in PC Support and Troubleshooting of Hardware, Software, and Peripherals
Experienced with SAP, Customer Management Systems, and Documentation systems
Data Management, making back up, data restore, and system restore, uninstall unwanted software

Experience

Technician Support (Confidential,) June 2010 to August 2010

Answering computer users’ inquiries concerning systems operations and use of applications.
Trouble shoot network and resolve all hardware and software problems
Configuration and installation of PC equipment, peripherals, operating systems and application packages
Migrate the user specific data
Applications experience and familiarity including Windows, Microsoft Office, Outlook.
Provide follow-up calls and status to ensure satisfactory issue resolution and excellent customer service to users
Help with laptop and desktop imaging, repairs and support
Providing excellent technical support and customer service to our customers

Data Migration (Confidential,) April 2010 to May 2010

Technician Support (Confidential,) October 2009 to November 2009

Material Sourcing Administrator (Confidential,) January 2009 to June 2009

Process, coordinate and document material request for AOG (Aircraft on ground) situations
Ensure correct cost booking and in-time invoicing
Attend customer meeting and conference calls in order to represent the company
Build positive business relationship with customer to ensure customer loyalty
Log all information about customer questions/problems in call tracking system and follow through resolution
Work in and various systems, such SAP, E-bat, Max-LRU, ELO, Citrix.

Technical Support (Confidential,USA) Feb-2008 to Dec 2008

Process purchase orders
Assist help desk team leader to coordinate training on new software by trouble shooting and provide feedback.
Resolve complex customer service issues i.e. invoices issues, technical product inquiries, explain them the product.
Provide customer service support for Spanish speaking clients Document and update customer accounts
Provide sales support to sales representatives on large accounts to enhance their sales

Customer Sales Support (Confidential,Oakland, CA) Jun-2006 to Nov -2007

Buyer/Purchasing Agent (Confidential,San Francisco, CA Sep-1999 to June-2006

Education: Business Administration.