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Helpdesk Technician Resume

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Flint, MI

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Targeting Entry-Level IT Positions

Ambitious and eager Computer Technician Trainee trained in Hardware/Software installation and repair.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

Confidential-Flint,MI
Certificate of Completion in Computer Technology
Concurrent Employment with College Studies:
Student Helpdesk Technician (2009 to 2010): Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.

Technology Summary

  • Certifications: A+ Certification Training Completion
  • Systems: Windows 9X/NT/2000/XP/Vista/7/2K3,Mac OS, Linux, A+ Depot Technician Training
  • Databases: Oracle, ADB2, Relational Databases
  • Languages: HTML, C++, Java
  • Software: MS Office

IT Experience

Confidential- Flint,MI
IT Assistant, (2009 to 2010) Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries
Selected Contributions:
Achieved exemplary customer satisfaction scores consistently.
Handled 25+ technical/mission-critical calls daily and consistently met high service standards.

Previous Work experience
03/2010- 04/2011 Stocker, Confidential,Toledo,OH
10/2007- 06/2008 Line Helper, Confidential, Houston, TX
05/2007- 10/2007 Package Handler, Confidential, Toledo,OH

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