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Customer Service Resume

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Alpharetta, GA

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SUMMARY

  • thirteen years data entry/ administrative experience
  • three years of customer service experience in a call center environment
  • eight years of retail and merchandising experience
  • Proficient with Microsoft Word, Microsoft Excel, Windows Vista, PowerPoint, Microsoft Outlook
  • excellent verbal, interpersonal and written communication skills
Administrative / Customer Service
Confidential
September 2006 - Present
  • 100 % positive feedback from customers
  • created and maintained internet listings
  • provided excellent customer service resolving email inquiries
  • shipped items to customers using online payment service

Confidential
November 1996- July 1999

  • Reviewed daily credit balance refund exception reports to determine the validity of credit balances
  • generated refund checks to customers
  • completed a monthly tracking report used to identify trends in types of credit balance exceptions

Credit Analyst I, II &III
October 1993 – November 1996

  • Analyzed credit data to determine the degree of risk involved in extending credit
  • resolved phone and mail inquiries in a call center environment
  • ensured that all queues are worked to acceptable levels
  • assisted in training new associates and provided floor coverage in the absent of management

Data Entry Associate
October 1990- October 1993

  • consistently exceeded department standards keying credit card applications
  • computed and compiled daily reports to track department carryover figures

Education Bachelor of Science Degree in Business- DeVry University

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