Customer Service Representative Resume Chester, VA - Hire IT People

OBJECTIVE

Seeking a fast paced environment that will allow for personal growth and career development.

WORK HISTORY

Aug 2011 to Present
Customer Service Representative
Confidential
Chester, VA

As a Customer Service Representative I, I read scripted responses to beneficiarys questions dealing with basic information and educational topics such as:
Provide knowledgeable responses to telephone inquiries in a courteous and professional manner.
Maintain a current understanding of the processing procedures to respond to numerous phone inquiries.
Adhere to the Privacy Act as it relates to the confidentiality of information released.
Respond to telephone inquiries within the departmental goals for quality, schedule adherence and average handle time.
Review and maintain Empower on a daily basis and report any errors immediately
Immediately report system issues to supervisor or appropriate parties
Complete Deltek timesheet on daily basis before the end of my shift.
Continually look for and suggest process improvements, which will benefit Vangent and our customers (internal and external).
Maintain up-to-date knowledge of CMS regulations and policies as they apply.
Assist with the delivery of internal employee training for new and temporary employees as requested.
Report problems that occur and assist with the resolution.
Utilize databases and written materials to look up and provide information to telephone inquiries.
Maintain appropriate documentation of phone inquiries.
Referrals to the Social Security Administration for replacement Medicare cards, change of address, Medicare eligibility and enrollment.
Provide information on general Medicare eligibility and information (e.g. General Enrollment Period and the Special Enrollment Period).
Provide information on Medicare Prescription Drug Plans (enrollment & coverage).
Enroll callers in Medicare Prescription Drug Plans.
Provide information on general topics on Medicare Advantage and Medigap questions.
Part A and Part B covered and non-covered services, with the appropriate referrals and fulfillments.
Provide general claims information including appropriate transfers and referrals.
Provide Medicare Secondary Payer information with the appropriate referrals and fulfillments.
Follow-up on Medicare Advantage Plans disenrollment status questions (e.g. if the caller is just checking to see if their disenrollment is effective).
Provide information on media topics that are not related to Medicare Advantage plans and Medigap policies (e.g. Flu Campaign, Medicare surveys and social security mailings)
Demonstrate incremental and continued performance improvement

Dec 2009 to Jul 2010
Order Selector
Confidential
Colonial Heights, VA

Process UPS orders in a timely manner so that the medicines could reach it destination when requested.
Enter data and pick medicines according to the pick slip.

Apr 2006 to Jun 2009
Corrections Officer Supervisor
Confidential
Capron, VA

Supervise staff and inmates to ensure the public\'s safety was not at risk, as well as the immediate employees and staff.
Maintained paperwork; correct report writing, incident reports, inmates complaints and resolve issues.
Manage Kronos timekeeping, schedule staff vacations and complete evaluations on time.

Aug 1998 to Feb 2006
Line Coordinator/Lead
Confidential
Colonial Heights, VA

Maintain computerized inventory of all parts, supplies, and products.
Planned and scheduled assembly parts to be painted to meet company standards in a timely manner.
Interview and tarin new hires.
Complete performance reports and yearly evaluations on time.
Maintain accurate reports.

EDUCATION

Associate of Arts

SOFTWARE/SYSTEM SKILLS

Excellent organizational Skills.
Strong Customer Relations Skills.
Computer Proficiency.
Leadership skills.
Sense of urgency.

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Customer Service Representative Resume

Chester, VA

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