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Technical Support Representative Resume

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San Antonio, TX

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EDUCATION

Bachelor of Science, Psychology, August 2005
Completed 15 hours towards Masters Degree in Clinical Psychology, 2006

WORK EXPERIENCE

Confidential San Antonio, TX
Data CoordinatorFebruary 2012 - Present
Help assure data from source documents for trials are accurately reflected on the Case Report Form, keep track of source documents being filed and entered into the subject folders, document adverse event data on Case Report Forms, identify problems or potential problems.

Confidential San Antonio, TX
Technical Support Representative IIOctober 2011 - February 2012
Received inbound calls from customers and provided technical support for fiber optic TV, Internet, and phone service.

Confidential Tyler, TX
Dealer Support / Technical Operations June 2010 - August 2011
Supported nation-wide sales team via phone, email and custom management system, supported clients of Internet product, entered and monitored inventory requests into a dealership management system, analyzed and solved inventory problems with technical team, built and labeled images for Search Engine Optimization, created training guides to assist new employees.

Confidential Tyler, TX
Associate Director of Student MinistriesSeptember 2007-January 2010
Cooperatively planned and implemented student ministry programs, recruited volunteers, executed local and regional mission projects as well as fun trips, partnered to carry out administration and outreach tasks, provided leadership to youth praise team, and challenged students to higher levels of discipleship through large group offerings, small groups, and Bible studies, managed a $50,000 budget, summer intern staff, and an average of 12 volunteers.

Admin. Assistant to Recreation / Night ManagerFeb. 2006-August 2007
Facilitated communications between the program areas and members, accounted for monthly bill statements for the youth expenditures, maintained attendance records for children and youth ministries, helped organize and plan recreation events.

HONORS
Eagle Scout
Dean’s Honor Roll - Texas A&M

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