OFFICE MANAGER/ADMINISTRATIVE ASSISTANT

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an executive assistant, receptionist, administrative assistant and office clerk.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite and other applications/systems.

• Office Management
• Teambuilding & Supervision
• Staff Development & Training
• Accounts Payable/Receivable
• Strong Customer Relations
• Detailed Oriented
• Organizational Skills
• Report & Document Preparation
• Spreadsheet & Database Creation
• Tradeshow Preparation
• Travel Coordination
• Interpersonal Skills
• Analytical Thinker
• Customer Service Skills
• Records Management
• Meeting & Event Planning
• Inventory Management
• Expense Reduction
• Project Oriented
• Problem Solver
• Effective Communicator

EXPERIENCE

Confidential, Plano, TX - Fulltime 05/2012 - Present
]Accounting Billing Clerk/Administrative Assistant

Assisting the quality assurance department with auditing the business cycle for Real Page’s invoicing processing service; confirming that certain invoice submissions was completed in 24-hour period. Assisting the accounting department with document preparation by opening, sorting and scanning the mail to the appropriate parties. Notified routine/unplanned testing repairs; created maintained and modified Microsoft Word documents, Excel spreadsheets, and PowerPoint presentations. Composed routine correspondence (i.e. memos, reports, etc.);updated/managed calendars. Performed administrative duties to include distribution of mail and faxes, answering phones and ordering supplies; other administrative duties, projects and tasks as assigned.

Confidential, Plano, TX - (2) Month Contract 02/2012 - 05/2012
Accounting Auditor (OpsTechnology)

Assisting the quality assurance department with auditing the business cycle for Real Page’s invoicing processing service; confirming that certain invoice submissions was completed in 24-hour period. Assisting the accounting department with document preparation by opening, sorting and scanning the mail to the appropriate parties.

Confidential, Dallas, TX - (3) Month Contract 12/2011 - 02/2012
Human Resource Clerk

Assisted with adding new materials to file records; creating new records as necessary; following up on requests concerning employment verifications;recording or stamping identification numbers or codes in order to index materials; maintaining personnel records and materials by destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.Entering documents identification code into systems in order to determine locations documents to be retrieved; Auditing and retrieving information from files in response to employee relations, benefits enrollment plans, direct deposits and disciplinary issues; performing periodic inspections of materials or files in order to ensure correct placement, legibility and proper condition.
Sorting or classifying information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical and numerical order; sorting mail; providing support to the receptionist or front desk lobby.

Confidential, Dallas, TX - (9) Month Contract 02/2011 - 12/2011
IT Executive Assistant (VP of Information Technology)

Assisted in obtaining detailed information from customers (departments and properties) regarding IT issues and sorted and assigned task(s) as defined; consistently followed through on tracking IT projects/issues and to ensure they are completed on time and to the satisfaction of the customer; included assisting the human resources department with training by providing luncheons, supplies and new hire orientation; obtained quotes from vendors for hardware/software and assisted in placing order(s) upon approval.
Notified routine/unplanned testing repairs; created maintained and modified Microsoft Word documents, Excel spreadsheets, and PowerPoint presentations. Composed routine correspondence (i.e. memos, reports, etc.); coordinatedtravel arrangements and updated/managed calendars. Performed administrative duties to include distribution of mail and faxes, answering phones and ordering supplies; other administrative duties, projects and tasks as assigned.

Confidential, Plano, TX - (3) Month Contract 10/2010 - 12/2010
Customer Service Representative/Order Taker

Answered multi-phone lines and responded to customer requests; sold products and placed customer orders in the EDDIE software; provided customers with products and service information; upsell products and services. Transfer customer and clients call to the appropriate staff; identified, researched and resolved customer issues; followed -up on unresolved customer inquiries; completed call logs and reports; researched billing issues; processed credit card payments; detailed order shipping processes and charges. Researched misapplied payments and charges; recognize, document and alert the supervisor of trends in customer calls; recommended process improvements; miscellaneous duties as assigned; assisted with training for new employees; generated customer thank you letters.

Confidential, Plano, TX - Fulltime 09/2008 - 06/2010
Administrative Assistant/Receptionist (VP & Managing Directors)

Answered multi-phone lines, screened and directed calls, relayed messages, customer service, data entry, sorted and distributed mailing, filed electronically in alpha/numeric order, faxed, scanned, indexed; distributed badges for employees and also covered and maintained the reception area.
Handled all correspondence for clients and vendors; Prepared weekly reports, meeting minutes, maintaining personnel files; supported 722 employees domestically/internationally.
Coordinated conference room bookings, ordered supplies; maintained all expense reports, receipts and invoices. Compiled & updated all spreadsheets with the expenses for travel, tradeshows, tickets, access badges. Reported all record profits to accounts payable; created tracking spreadsheets.
Scheduled and coordinated travel, tradeshows and company events; assisted with Philanthropy projects and fundraisers such as Susan G. Komen, North Texas Food Bank, Welcome House, and AIDS Arms.

Confidential, Dallas, TX - Fulltime 01/2008 - 08/2008
Executive Assistant (VP & Director of Sales & Revenue)

Answered multi-phone lines, screened and directed calls, relayed messages, customer service, data entry, sorted and distributed mailing, filed electronically in alpha/numeric order, faxed, scanned, indexed; distributed badges for employees and also covered and maintained the reception area.
Assisted the Vice President of Sales & Revenue Generation with travel; processing expense reports; monitored the financial budget. Prepared weekly reports in word format for accounting and administration support; updated and created spreadsheets on excel. Assisted with coordinating conference room bookings; managed all the personnel at the hotels. Assisted (31) hotels in building groups and managing inventory.

Confidential, Dallas, TX - (10) Month Contract 03/2007 - 12/2007
Mail/File Clerk/Scanner/Auditor/Floater

Assisted the compliance department with auditing mortgage loans, bank statements, titles loans, and legal affidavits. Assisted with auditing the mortgage processors customer service skills. along with recommendations on how to improve and manage the call center. Consistent filing, data entry, scanning/indexing all documents; Converted all document approvals and mortgage loan applications to an E-file system.

Assisted the Human Resources department with mail-out deadlines for benefits packages; Created tracking spreadsheets for budget management; Answered multi-phone lines, screened and directed calls, along with monitoring the reception area. Sorted/Distributed mail; Assisted with the background screening of employment; checked references; verified employment history and investigating and providing clarity on different terminology for criminal background screenings.

EDUCATION

• Academic Diploma - Graduated with High Honors.
• Currently pursuing a BA in Business Administration/Public Relations