Customer Service Manager Resume

OBJECTIVE

To secure a position which enables me to utilize my skills as well as excel in additional areas allowing me to become an important asset within a growing company.

EDUCATION AND TRAINING

Currently seeking Associates Degree to be completed in Winter 2012.

Various college credits acquired

High School Diploma

COMPUTER SKILLS:

Windows XP, MS Office, Internet, and Power Point.

PROFESSIONAL EXPERIENCE

O'Shea Truck Center 2008-2010
Warranty Administrator
Responsibilities included:

Opened Repair Orders, adjusted labor & closed Repair Orders.
Submitted claims thru E-Warranty.
Managed payments and credits on accounts
Ran daily warranty reports
Scheduled repair appointments
Answered customer inquires

Robert Wood Johnson Center for Health and Wellness, Hamilton, NJ 2004 -2008
Customer Service Manager
Responsibilities included:

Interviewed and hired new staff members, as well as trained new employees.
Created departmental training manual for use in all six facilities, as well as developed Customer Service Departments in all newly established facilities.
Provided consultant services for the company's six facilities throughout New Jersey.
Provided schedules for customer service representatives as well as coverage needed during hours of operation.
Reviewed, calculated and submitted employee time sheets.
Monitored workflow and performance of all departmental staff and completed staff yearly performance evaluations.
Provided efficient and satisfactory resolutions to member conflicts while maintaining a courteous and professional demeanor.
Handled all collection matters.
Prepared and processed monthly billing statements and EFT's, as well as processed monthly charge-back notifications.
Reviewed and submitted Sales Department commission reports.
Reviewed and approved all sales contracts through the facility.
Balanced sales summaries to bank deposit and credit card batch.

Summit Bank, Dayton, NJ 1995-2001
Documentation Review
Responsibilities included:

Approved and prepared all loan documentations.
Contacted individual branches for any information needed to be aquired.
Provided support and assistance to loan seeking bank customers.

Recipient of the Service Excellence Award 1999 and 2000

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