Telecommunications Account Manager Resume

SUMMARY:

Self - directed, committed and a highly organized project manager who has achieved consistent results and improved methods in all processes for the last ten years. Excellence with vendor relations and process documentation. Highly effective in field communications, project implementation and achieving optimum goals under pressure. Eye for detail in systems training, equipment sourcing and process improvement.

CORE COMPENTENCIES:

Microsoft Office Suite
Telecommunications
Process Development iOS Business Applications
Networking Implementation
SAP Procurement
Adobe Acrobat
Budget Analysis
SAP Inventory Control

PROFESSIONAL EXPERIENCE:

Telecommunications Account Manager

Confidential

Responsibilities:

Managed over 480 separate accounts for the 160 locations nationwide with various vendors.
Created a master database containing all account vendor contact information, circuit information, contract terms and budget allowances in Excel for the IT Help Desk and Accounts Payable teams which improved the response time for help tickets and streamlined the payment process to eliminate late fees and service suspensions.
Reduced the monthly expenses by eliminating duplicate accounts saving the company more than $12,000, with more than 50% being a continued savings due to contract renegotiation. Pursued and collected over $10,000 in credits from multiple vendors due to billing errors.

Telecommunications and Network Project Manager

Confidential

Responsibilities:

Worked with construction team members at Leslie’s Poolmart to coordinate the circuit ordering and installation process for over 200 new store and remodel locations every year between October and April, never missing a grand opening date for two years running.
Enhanced the order and install process and procedure for Confidential & Company’s new store construction projects. The new practices reduced the project time line for stores with ground up construction by an average of three weeks. Shorter project timelines allowed for more projects and stores to open in the same amount of time increasing total year to date sales.
Developed specific SOWs with diagrams for inside wiring technicians to ensure the install met the expectation demanded by OCx and requested by Snap Kitchen. Having specific SOWs allowed for a larger pool of techs to be used, allowing the opportunity to install multiple stores simultaneously to expedite the project timelines.

Confidential

IT Coordination Specialist

Responsibilities:

Developed and implemented an inventory control tracking system within SAP to increase functionality and accuracy of department’s Confidential process. Performed daily material movements for entire account with a monthly average of $500,000.00.Effectively maintaining less than 5% of unidentifiable loss, being significantly less than the estimated 20% the department started with.
Streamlined processes that linked the IT, Accounting and Construction departments together, while initiating and encouraging a positive upbeat attitude. Improving departmental relations promoted increased productivity.
Collected compiled and presented periodic metrics; measuring multiple deliverables for the IT department and Help Center. Having constant visibility to survey answers and metrics allowed for the management staff to better direct their teams to provide better customer service.
Aided in improving Franchise Partner relationships by producing detailed invoicing relating to Support Service, Menu Maintenance and Confidential Maintenance and Sales. Improved relations led to additional franchise partnerships that increase available budget for Help Center Staff, thus improving overall customer service.
Assisted in the development, implementation and maintenance of multiple database systems to improve project management within Project Server 2003, change management in HEAT: Call Logging and System Access Request database and menu maintenance in our Bakers Square POS systems. Improving these systems added to profitability by allowing users to work for efficiently.

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