OBJECTIVE:

• My objective is to work in a company where I can utilize the skills that I have acquired through a decade of hard work and study in a technology environment.
• I wish to find a company where there foundation is strong, team spirit is high and yet advancement is encouraged.

TECHNICAL SKILLS

• We support windows 7, 10 enterprise all within an imaged environment.
• The daily applications used are Microsoft office 2013 - 16, Active Directory, Server 2012, Microsoft endpoint protection, MS Exchange 2013 along with Office365, SCCM 2012 and SMS.
• Shoretel, altegin Mitel
• Networking: Meraki (Cisco),
• Windows Server 2008, 2012R2 Server
• Active Directory, Group Policy Management
• Windows 7, 8.1 enterprise
• Mac O/S 7.5-Snow Leopard SCCM 2012 management
• Remote-Footprints, Altiris, SMS, Tivoli, Remote Desktop,
• Exchange Server 2008, 2012 and Office365
• Printers: HP, Ricoh, Canon, Sharp
• Meraki Windows security
• Deploy Ironport spam filters
• Laptop, Desktop Adobe Product Family
• Cabling (Cat6, Cat5)
• Other: Black Berry (BEZ) Apple products (iphone, ipad), and Android
• Ticketing systems: Footprints, Service Now, Peregrine, Extra view, Heat, and Tivoli.
• Bravo security badge access

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Lead Desktop support

Responsibilities:

• I was brought aboard to support 4500 users’ nationwide with the highest level of customer service on a variety of hardware/software issue for one of the leaders in Oil and Gas maintenance companies in the U.S. We support windows 7, 10 enterprise all within an imaged environment.
• The daily applications used are Microsoft office 2016, Active Directory, Server 2012 R2, microsoft endpoint protection, ms exchange 2013 along with Office365, SCCM 2012 and SMS and service now as the ticketing system and for the management chain of command.
• I also work on the sccm 2012 development and support team.
• We are using sccm 2012 for software cataloging, software installation, packaging, end point protection and network imaging.
• We are currently using GPO’s to secure and maintain a healthy user and pc network which I share responsibilities.
• We are currently using Shoretel as are VOIP phone system which I have very good understanding of.
• My lead duties include, but were not limited to supervising a team of 5 level II desktop support technicians supporting 900 desk side users, and standing as acting manager of level II desktop support technicians while manager is out on army reserve military leave or for business.
• I have been hand-picked for executive support and travel.
• I configure low end Meraki(cisco) switches, router, and wireless access points along with monitoring company networks as the first line of support to network slows, and connectivity.
• The daily duties are repairing and configuring laptops and desktops to company specifications and deployment where among daily duties along with 25% travel to remote sites for support and maintenance across the United States.

Confidential, Austin, TX

Executive Desktop Support/System Admin

Responsibilities:

• I was given the duty of maintaining an IT presents with multiple sites on a daily basis.
• My job was to support all computer systems and servers alike.
• We support, setup, and manage over twenty servers daily along with hardware and software support, and voice and data packages through altegin phone systems.
• My ability to install, manage, and maintain active directory structures in an exchange 2008 server environment while also handling daily workloads make me very efficient.
• While working at the company home office I have been tasked to support all C level (executive) employees totaling 5.
• All are managed onsite and remotely to provide the best support available.
• As a system administrator I am capable of completing site surveys, designing network structures, and completing physical installation of hardware to company specifics.
• My duties can also have me mange, and configure network switches.

Confidential, Houston, TX

Desktop support/ Jr. System Admin

Responsibilities:

• Design/redesign, install, and configure companies to their specifics.
• This includes cabling of location (cat5), Sever setups, workstation configurations and deployment.
• Troubleshooting and support in an unsupervised environment.
• I also completed Hardware/Software upgrade, along with network printer configurations.
• I also supervised a team of 5 on a nationwide migration, and company merger.
• I traveled to 128 towns and cities within the United States and Canada completing office migrations.
• Our migration would include router and switch installations, pc backups, pc installs, pc imaging, pc restore, and office hardware setups. (Printer, copier etc)

Confidential, Houston, TX

POS Support Tech

Responsibilities:

• Provides Point of Sale and personal computer support activities including user support and training, related to
• IBM Windows 2000, XP operating systems, procedure writing, support documentation, problem determination documentation, hardware depot maintenance, testing and distribution of software using Wise Installer in addition to rotating on an on-call basis.
• Involved in Window 2000 rollout, deploy, and upgrade projects for 2004
• Provide telephone support, system staging, troubleshooting, and on-site installation and training services to Exxon Mobil nationwide satellite network of customers.