Client Manager Support Resume

QUALIFICATIONS SUMMARY:

Administrative Support Professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Resourceful in completing projects on a timely basis and able to multi-task effectively. Capabilities include:

Customer Service & Relations
Word Processing & Typing
Computer Operations
Filing & Data Archiving
Problem Solving
Schedule Travel Arrangements & Audits
Logistics (Sample Receiving & Returning)
Telephone Reception
Graphic Design

EXPERIENCE HIGHLIGHTS:

Confiential, 2005 2009 (November)

Administrative/Coordinator/Client Manager Support:

Client Manager for Textile Testing for QVC and Hardlines/Toy/Chemical Testing Division. Performed administrative/coordinator support functions for Operation Manager at large testing company.
Provided manager and lab supervisor with scheduling of audits and meeting for Hardlines/Toy/Chemical Division.
Maintained weekly report of all samples, completed testing, & pending projects. Also maintained weekly billing reports for our accounting department.
Traveled for JPMA Subcommittee Program Meetings and maintained log of new FDA, CPSC, & ASTM standards and procedures.
Trained and supervised department staff.

Customer Services & Reception:

Meet and greeted clients. File and direct calls to requested representative.
Registered new clients into system and provided necessary documents for process of testing.
Demonstrated ability to maintain composure and work efficiently in a fast paced environment while preserving strict confidentiality.

Receptionist/Administrative Assistant, Confiential, 2004 2005 (June)

Customer Service/Dispatcher, Huffman Koos Furniture Clearance Center, 2002 2004 (August)

Dispatched drivers to routes for delivery at Huffman Koos Furniture distribution. Contacted clients of delivery and demonstrated fast problem solving involved with damaged deliveries

Receptionist/Customer Service Representative, Confiential,2000 2002 (November)

OTHER EMPLOYMENT HISTORY:

Graphic Designer

Montaniques: Created fliers and tickets for Jazz Music Festival Nite
(Graphic Designer) for Sweet-n-Fancy Emporium Candy Store, Created posters
Blimpies (Linden) Position: Created fliers and posters
Spokenmusic Inc..: (Marketing/Promotion Services) Web designs, business cards, CD covers, etc.
Illustrations: Children’s Book, Jazz Playbill and Advertisements

EDUCATION: Certificate of Completion in Commercial Arts

Computer Skills:

ASTM Regulations, FDA Regulations, CPSC Regulations, Windows, Quark Express, Typist, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, PageMaker, Director (7.0), Lightwave (7), Modler (7), Go Live, Excel, IBM Lotus Notes, Oracle, Gers, CADD, and Outlook. Able to type 65wpm and dictation, Knowledge of Mac & Mac Book, IBM, PowerPoint, and PC\'s Computers, Access, Parrells 4.0, Windows Vista.

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