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Tier 1 Help Desk Technician Resume

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TECHNICAL SKILLS: 

Software: MSOffice (03, 08, 10), Windows XP, Vista, and 7, Windows DOS, UNIX, Norton Ghost, NetRestore, and some MAC experience 
Hardware: Experience assembling and disassembling PCs and some MAC devices, troubleshooting, diagnosing and repairing Tier 1 PC issues, installing and configuring software and a NIC, troubleshooting networks, setting up P2P LAN.

EDUCATION:

Computer Information Systems 
Coursework: Operating Systems, PC & Network Hardware, LANs, Computer Security, Security +, Computer Repair & Troubleshooting

High School Diploma

WORK EXPERIENCE­­­­­:

Confidential, Alexandria VA – Feb 2012 –Present
Tier 1 Help Desk Technician

  • Troubleshoot and resolve hardware, software, and network issues.
  • Log and track calls using a web-based ticketing system.
  • Provide support to end-users for PCs, servers, mainframes, and web based applications.

Confidential, Fairfax, VA – June 2011-Nov 2011
Unarmed Special Police Officer

  • Provided patrol-services to protect the people, and property.

Confidential, Capital Heights, MD - March 2010-Oct 2010
Sales Associate (Garden Dept)

  • Direct & Assist customers with outdoor garden products.
  • Maintain the in-stock condition of assigned areas.
  • Ensure cleanliness and safety of department.
  • Operated the pallet jack, and fork lift to prepare palletized materials

Confidential,Washington, DC - June 2009-Aug 2009
Tech Support

  • Partitioned drives and imaged workstations using Norton Ghost and NetRestore for MAC.
  • Joined workstations to HQ and Student domains and Setup P2P LAN connections.
  • Ran diagnostic scans like Check Disk and Defrag for malfunctioning machines
  • Troubleshoot Tier 1 PC issues
  • Assembled/disassembled workstations

Confidential, Alexandria, VA - Nov 2008-March 2009
Sale Associate

  • Greeted and assisted customers with purchasing products.
  • Performed cashier duties as needed.
  • Created storewide visual product displays

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