JUNIOR DESKTOP SUPPORT SPECIALIST Resume

OBJECTIVE:

Currently seeking to advance my career in the Information Technology field, where I can fully utilize my experience and education while contributing to the success of my employer.

COMPUTER CERTIFICATIONS:

MCSE - Microsoft Certified Systems Engineer - Windows 2003
MCSA - Microsoft Certified Systems Administrator - Windows 2003
MCDST - Microsoft Certified Desktop Support Technician
MCP - Microsoft Certified Professional
CompTIA A+
CompTIA Network+
ITIL v3 Foundation Level

CAREER EXPERIENCE:

Confidential- Conyers GA
Nov. 2009 - Feb. 2010 JUNIOR DESKTOP SUPPORT SPECIALIST

Provided desktop support for 60 office & work from home employees.
Provided on-site support for external clients.
Researched feasibility of Windows 7 migration for entire organization.
Researched feasibility of implementing a ticketing system for desktop support.
Provided equipment & software recommendations for employees & clients.

Confidential- Atlanta GA
June 2009 - Nov. 2009 HELP DESK - LEAD

Trained and mentored less technical help desk employees.
Provided clients with support for point of sale computers and equipment.
Assisted with the installation of point of sale computers and equipment.
Troubleshot and solved network and internet connectivity issues.
Created custom point of sale menus and product lists for clients.

Confidential- Atlanta GA
Jan. 2007 - April 2009 SENIOR DESKTOP SUPPORT ANALYST

Supervised the desktop support group when management not present.
Trained and mentored new desktop support hires.
Created installation and support documents for software and applications.
Evaluated support requests and assigned to the appropriate group or employee.

July 2005 - Jan. 2007 DESKTOP SUPPORT ANALYST

Provided desktop support for over 2000 local and remote users.
Troubleshot and repaired workstations and laptops.
Provided support for over 300 licensed, freeware, and in-house applications.
Assisted procurement group with hardware and software purchasing decisions.
Worked with vendors to resolve technical problems with hardware or software.

Confidential- Roswell GA
March 2002 - March 2005 COMPUTER TECHNICIAN / NETWORK ADMINISTRATOR

Optimized server and network performance for 30 servers in 15 domains.
Provided computer help desk support for 250 workstations.
Troubleshot and repaired workstations, servers, and laptops.
Installed operating systems, applications, patches, and updates.
Protected against and eliminated computer viruses.
Oversaw daily and weekly backup operations.

Confidential - Atlanta GA
May 1998 - Aug. 2001 MANAGER
Aug. 1996 - May 1998 ASSISTANT MANAGER

Supervised and trained hundreds of volunteers.
Hired, trained, and supervised employees.
Planned and oversaw store expansion and renovation.
Organized and implemented advertising campaigns.
Anticipated and adapted to daily flux in donations and volunteers.
Evaluated and priced donated merchandise for re-sale.
Troubleshot and repaired computers for re-sale.
Organized and implemented loss-prevention strategies.
Oversaw daily store operations, reconciled daily deposits, and audited books.

Confidential - Atlanta GA
March 1996 - Aug. 1996 MANAGER

Hired, trained, and supervised employees.
Managed entire sales floor operations.
Maintained weekly merchandise levels.
Reconciled daily deposits and audited books.

SKILLS:

Excellent written and verbal communication skills.
Motivated and organized.
Flexible and adaptable.
Eager to learn, train, and accept new responsibilities.

EDUCATION:

Bachelor of Science in Business Management
Bachelor of Arts in Communicative Arts - Television Broadcasting

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