Administrative Assistant Resume

EXPERIENCE

Confidential Nanuet, NY
February 2012 - Present
Volunteer Administrative Assistant to Case Manager

Confidential Mahwah, NJ
Administrative Assistant
September 2007 - March 2011

Manage customer satisfaction survey process to provide valuable feedback to the project and sales teams.
QA employee expense reports for corporate compliance before sending to accounts payable.
Coordinate visitations with existing and prospective customers to ensure high satisfaction and promote future business.

Technical Support Administrator

Answer customer technical support calls, log issues into Nuance's ticketing software and route the ticket to the appropriate technician for a speedy resolution.
Manage all existing and new technical support contracts. Report contracts nearing expiration to the finance team for renewal. Work in conjunction with project teams and sales administration to organize the technical support maintenance procedures for customers with $100K+ maintenance contracts.

Confidential

Provide direct support to Nuance's Speech University professors. Post class schedules on the web. Respond via email to FAQs from students pertaining to scheduling and payment for classes.
Distribute certificates and welcome packages across the globe to those newly certified in Nuance's Technical Certification program.

Confidential
May 2007 - September 2007

Worked with speech engineers to enable fine tuning of the interactive voice response software. Listened to recordings of a customer's interactions with the software and accurately recorded the results.

Confidential Fairfax, VA
Compliance Analyst
February 2006-April 2007

Guaranteed brokered loans were in compliance with federal and state regulations.
Met an aggressive March 1st HMDA deadline in both 2006 and 2007 by entering data of over 5,000 loans each year into HMDA software.

Loan Closer
May 2005-January 2006

Loan Guaranteeing / Post Closing Processor
January 2005-May 2005

Processed FHA and VA loans: completed on-line insurance applications for FHA loans, and cleared stipulations to ensure timely endorsement.
Shipped loans; reviewed and cleared stipulations on loans according to investor requirements.

EDUCATION
Bachelor of Arts Graduate
International Relations Major: concentration in International Business and Marketing.

SKILLS
Extensive experience with Microsoft Office.