Customer Service Associate Resume
OBJECTIVE:
To obtain a full-time position in line with my education
SUMMARY OF QUALIFICATIONS:
- With 15years of solid experience in financial analysis, general accounting, account reconciliation
- Adept at document examination, research, data entry, report compilations
- Possess excellent interpersonal, analytical and organizational skills
- Customer service oriented
- Proficient in Microsoft Excel, Word and Power Point
EDUCATION:
- Master of Accounting & Financial Management Program w/ CPA Emphasis
- Bachelor's Degree in Business Administration-Computer Systems
- Bachelor of Science in Commerce-Majorin Accounting
WORK HISTORY:
Vault Associate
Confidential
Louisville, KY
Position: Vault Associate from March 20, 2009 - May 31, 2012
Verify, reconcile, balance, and conduct accounting of major & minor global currencies;
Tally Daily Cash Pack Balance Sheet and conduct physical cash count;
Additional vault tasks as needed
Confidential
Louisville, KY
Position: W2 Verifier from January 2, 2009 - March 6, 2009
Research thru SharePoint Tracking Database
Review the EIN (Employer Identification Number) Search/Query for any additional W2s similar to the W2 of interest; Verify employment and W2 by calling place of employment thru checklist of W2 Verification Phone Numbers from the Risk Management SharePoint site or thru available no-cost public record information searches or by using the Lexis-Nexis Accurint website;
Document the conversation in the taxpayer comments within Tax Refund Solutions and on the Fraud Research form;
Update Risk Management database
Quality Assurance Clerk / Data Entry Clerk
Confidential
Louisville, KY
September 22, 2008 up to December 1, 2008
Quality Assurance - Review supply order; verify the accuracy of agent's information and product types; knowledge of Agent Support Unit products and compliance of agents' applicable status and necessary licensing/contracting requirements;
Data Entry - Place supply orders thru Order Management System, Order Entry System and Demand Management System; Additional supply projects as needed
Customer Service Associate
Confidential, Shepherdsville KY
June 19, 2008 up to Sept 19, 2008
Responsible for quick efficient check out of customers, operating cash register, processing customer payments, bagging customer goods, etc.;
As Alternate Cash Office Clerk - responsible for accurate balancing of all Lowe's transactions, receipts and other cash/check/credit items; ensure security over all funds. Process and file paperwork.
Confidential of the Philippines
June 14, 1993 up to July 18, 2007
Credit Investigator / Credit Analyst - Team Leader (September 3, 2003 up to July 18, 2007)
Supervise the preparation of credit reports on borrowers presenting such data as comparative balance sheets, operating depository and borrowing figures, summary of net worth and capital stock and financial history of borrowers;
Examine public or court records to determine if applicant has history of bankruptcies or other court actions to be able to evaluate results of investigations
Document Examiner (March 16, 1998 to September 2, 2003)
Examine, verify and certify the authenticity of signatures and signatories of documents such as insurance claims, withdrawal slips, current account deposits, on-us and clearing checks and other cash items presented over the counter and clearing centers for encashment/deposit/collection;
Classify and maintain signature records and indices;
Supervise ATM (automated teller machine) daily transactions;
In-charge of timekeeping, payroll, inventory supplies and office equipment of the branch
Confidential as Alternate Branch Cashier
Bookkeeper (July 18, 1994 to March 15, 1998)
Up-to-date keeping of all the transactions of the department, verify and encode details of transactions as they occurred in chronological order in accounts and journals of such accounts pertinent to department transactions;
Summarize details on separate ledgers using adding machines and transfer of data to general ledger;
Balance books and compile reports to show statistics on accounts payable and receivable, profit and loss on such other items pertinent to the operations of the department;
Maintain a file of tickets for reversion and prepared financial report;
Function as Alternate Branch Accountant
New Accounts Clerk (January 1, 1994 to July 17, 1994)
Customer service handling daily transactions and prepares monthly bank statements for delivery to the respective depositors/clients
Accounting Clerk (June 14, 1993 to December 31, 1993)
Responsible for the up-to-date keeping of records and maintenance of validated savings deposits, withdrawal slips and original debit/ credit advice to be forwarded to the respective clients; maintain records of all the transactions of time deposit and personal savings plan accounts
Sales Counselor (Part-Time)
Confidential
February, 2001 to December, 2007
Offer pre-need products to individual and corporate clients such as educational plans, pension packages and memorial plans; maintain active status as a licensed agent for 6 years
Internal Audit Clerk
Confidential, Makati City, Philippines
January 15, 1993 to June 13, 1993
Review and audit all of the departments' transactions involving the expenditures, claims and new businesses / plans being submitted; update the company's books
Sales Audit Clerk
Confidential- North Edsa, Quezon City, Philippines
July 1, 1992 to January 6, 1993
Review and balance counters' daily transactions of all the cashiers by auditing the journal receipts against cash and charge slips submitted