We provide IT Staff Augmentation Services!

Customer Care Specialist Resume

5.00/5 (Submit Your Rating)
Hire Now

Objective: Seeking a position in which my skills and background can be utilized for mutual benefit and growth.

Professional Experience:

Customer Care Specialist
Confidential, Dallas, Texas 01/12 TO 07/12

  • Respond to inbound phone calls
  • Make outbound phone calls to resolve customer issues
  • Assist customers with placing orders

Home Health Aide
Confidential, Mesquite, TX 10/10 TO 06/11

  • Assisted disabled client in daily household chores like cooking and cleaning
  • Took client to doctor's appointments
  • Assisted client in taking medication properly and on time

Dispatcher
Confidential, Irving, TX 01/10 TO 09/10
January 2010-September 2010

  • Obtained as much information as possible to located stranded drivers and get them to safety
  • Dispatched the type of aide needed to assist the driver like a tow, battery charge, or tire change
  • Assisted customers in locating a rent-a-car, hotel, or other services discounted by Confidential

Collector
Confidential, Addison, TX 02/08 TO 04/09

  • Helped customers bring accounts current by obtaining a payment
  • Set up payment plans, settlements, and promise-to-pays
  • Did light counseling to customers regarding different options to keep their accounts current or to pay them off

Qualifications:

  • Four years call center experience
  • One year of collections
  • Two years cash handling experience
  • Extensive customer service skills
  • Type 45wpm
  • Excellent time management skills
  • Knowledgeable in Microsoft word, PowerPoint, and Excel

Education:
Confidential, Dallas, TX

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship