Customer Service Representative Resume

Objective:To obtain a position within a facility that will allow professional growth opportunity using customer service/medical assistant skills.

Employment History:

Confidential
Troy, MI
09/2010-Present

Customer Service Representative
Responsibilities include conducting internal and external research and request the data needed to handle inquiries from subscribers and providers. Interact with others inside and outside the organization to resolve the inquiry/claim relater problems. Influence customers to accept the reasonableness of decisions and actions.

Confidential
Troy, MI
01/2001 - 12/2009

Online Telephone Banker III
Responsibilities include enrolling and navigating customers throughout Chases’ website. Troubleshooting online technical issues and personal financial management software. Researching and resolving move money inquires and submits claims as appropriate. Selling products based on customers’ needs.

Confidential
Clinton Township, MI
7/2007 - 9/2007

Medical Assistant
Responsibilities include taking vitals. Performing EKG’s and taking X-rays. Using an autoclave and performing lab test.

Confidential
Troy, MI
9/1998 - 10/2000

Clerical Assistant
Performed diverse secretarial and administrative functions requiring confidential and sound judgment. Organize and maintain confidential files. Taking clear and concise phone messages while dealing with internal and external clients.

Education:

Associates Degree in progress
Major: Sign Language Interpreter

Certificates and Licenses:

Medical Assistant Certificate, Ross Medical Education Center, MI

Skills and Abilities:

Typing skills 50 word per minute. Proficient in Microsoft Word, Excel and PowerPoint, Venipuncture, Medical Office Procedure Administration of Medication Financial Recording, Fundamental Of Assisting Insurance Billing, Electrocardiography, Medical Terminology, Injections, First Aid

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