Experience

Confidential, September 2008 to Present
Desktop Support Specialist II

• Provide local and remote enterprise desktop support to InterPublic Group's finance, legal, and executive departments
• Deploy and manage anti-virus client updates via Symantec EndPoint Protection Manager
• Train and collaborate within the support team and cross-departmental communities to assess and meet operational goals
• Planned, executed, and supported transition of Windows Server 2003 cluster node resources to Windows Server 2008 and administer cluster resources and components of the storage area network
• Perform all essential server backup processes utilizing CommVault which includes monitoring of backups, rotating backup media, data restoration requests, and maintaining off-site storage
• Installed and configured corporate disaster recovery server fail-over mirrored environment via HP Storage Mirroring
• Simultaneously supplied desktop and server side support to an InterPublic Group associated company which included the migration and consolidation of data to a HP StorageWorks Network Attached Storage (NAS) server, maintenance of a BlackBerry Enterprise Server and Microsoft Exchange Server, and upgrades of Windows and Apple client computers
• Creation, deployment, and backup of Windows 7 operating system images utilizing Microsoft Deployment Toolkit
• Provide support and administration of PBX and IP phone systems via Avaya Site Administator
• Execute hardware and software reports via LanDesk to assess hardware and software needs as well as deploy software roll-outs
• Respond and troubleshoot to e-mail virus and other malware notifications
• Assisted with agency upgrade of network switches and certified network connectivity afterwards
• Procure, configure, deploy, and collect all equipment for all InterPublic Group employees and terminations including office and mobile phones, computers, printers, multi-function network copiers, et cetera
• Setup and troubleshoot conference room equipment including video conferencing and accessing InterPublic Group's secure wi-fi access points
• Liase with InterPublic Group's international offices and employees to ensure standardization across hardware, software, and security policies
• Assisted with upgrade of DHCP and print servers from Windows Server 2003 to Windows Server 2008 R2

Confidential, New York, NY March 2008 to August 2008
Senior Desktop Technician / Junior System Administrator

• Provided hardware and software support to corporate headquarters office and 3 satellite offices in a Microsoft Active Directory domain
• Monitored and performed backups of servers utilizing ARCServer BrightStor software to Symantec BackupExec 12
• Created and modified domain objects necessary to provide applicable access for users work functions; including but not limited to user accounts, group memberships, e-mail distribution lists, network and local printer setups, and Microsoft Live Communicator 2005
• Performed employee termination process which included terminating user access and e-mail as well as re-assigning e-mail to department teammates or supervisors, re-assignment of phone extension, archival of userhomes, and retrieval of equipment
• Configured and troubleshot remote access connections via Citrix and VPN
• Created, tested, and deployed Microsoft Group Policies to field representatives' imaged laptops configured in an independent Microsoft Active Directory domain
• Created and managed images of field representative's laptops with Acronis Snap Deploy 2.0
• Researched and recommended various technologies and solutions for internal use as well as field account representatives
• Created and maintained documentation of procedures and system inventory
• Assisted with Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007 migration
• Created BlackBerry accounts on BlackBerry Enerprise Server and dispatch configured blackberry to user
• Scheduled and performed maintenance of server room including racking servers, UPS maintenance, updating voice system extensions, network cable upgrades and patch panel expansion

Confidential, New York, NY March 2003 to December 2007
System Support Analyst / Junior Server Administrator

• Provided support to pc and MacIntosh clients on enterprise domain as well as occasional visits to executives homes to install, upgrade, and troubleshoot company assets
• Responsibilities included the creation and maintenance of domain user accounts, e-mail accounts and pc equipment
• Implemented and maintained firm virus definitions via McAfee E Policy
• Tested, created and deployment of standardized pc Ghost images
• Identified and resolved pc hardware and software issues with vendors
• Troubleshot remote access connections via Citrix, VPN, broadband and dial-up connections
• Monitored, recommended, and performed maintenance/upgrades of all desktop personal computers
• Assisted with Apple upgrades that included transference of user data and applications to new computer, binding computer to active directory, and addition of network printers
• Created and maintained network shares and permissions
• Created finance application accounts and assigned roles to users in EAS
• Established and troubleshot network connectivity on the LAN and domain trust relationships with satellite offices
• Aided in the migration of data and user accounts to new servers which included userhome, mailbox, and public folder migrations
• Handled backup duties which include rotating media, saving/restoring server data, documenting success/failure of jobs and installing patches
• Administered and supported two Citrix environments for New York sites including the planning, migrating, deploying Citrix environment from XPe to Presentation Server 4.5 on both 32-bit and 64-bit Windows Server 2003
• Citrix farms consist of at least two servers each with load balanced applications and accessible via Web Interface configured with SSL
• Planned and executed company re-location and merger asset integration and consolidation which included data, servers, user groups, etc. with minimal downtime to users
• Installed and configured HP server monitoring software, HP Insight Manager 5.0 SP4 to track systems health via e-mail alerts
• Assisted with administration of File Transfer Protocol servers to ensure authorized access to company resources
• Acted as dedicated helpdesk and server technician for business unit that was re-located due to growth

Confidential, New York, NY July 2002 to October 2002
PC Analyst

• Provided first level internal computer support - (GHOST personal computers, resolve network, peripheral, and mail issues)
• Validated integrity of network and pc hardware for inventory and allocation purposes
• Acted as a technical liaison for sales department in recruiting clients for outsourced technical support

Confidential, New York November 2000 to July 2002
PC Analyst

• Provided first level computer support in Morgan Stanley\'s enterprise network
• Responsible for the building and certification of users PCs and equipment from configuration through deployment
• Ensured timely and efficient installation, configuration, troubleshooting, and upgrades of users\' PCs, Market Data - (Bloomberg, Reuters, BridgeStation, and ILX) and hardware in a trading floor environment - (Fixed Income Divison, Investment Banking Division, Investment Equities Division)
• Installed software on UNIX machines via customized menus
• Created, maintained, and monitored hosts and user accounts for LAN and WAN access and maintenance of permissions for company wide applications
• Updated knowledge base of hardware and software installation, configuration, and troubleshooting techniques
• Assisted in the day-to-day management of the FID IMAC desk
• Assisted infrastructure groups and outside vendors on problem resolutions and upgrades

Confidential, New York, NY March 2000 to July 2000
Applications Specialist

• Established and resolved print server communications and maintain network connectivity across various platforms, protocols, and services - ( Windows, Novell, MacIntosh, TCP/IP, IPX/SPX or NWLink, AppleTalk, DHCP, WINS, DNS )
• Maintained print servers, printers and aided in the demonstration of products to potential customers

Education

Certified A+ PC Technician (A+), Network +
MCP Windows NT Workstation, NT Server, NT Server in the Enterprise, Windows 2000 Professional
Constantly pursuing knowledge in the I.T. arena

B.A., Psychology

Systems Knowledge

Extensive experience with various IBM PCs, laptops and compatible hardware

Installation, configuration and troubleshooting of local and network printers, SCSI cards, CD-RWs, tape drives, DVD writers, dual and multi-monitor video cards, Win TV cards, scanners, PDAs, KVM Switches, Belkin switches, CardScan, making CAT 5 cross-over and patch cables, cable testers - (FLUKE), hubs, switches, wireless networks, wireless mobile phones, BlackBerry, and various other mobile technologies

Intermediate skills concerning configuration and troubleshooting of the following network operating systems; Windows family, DOS, MacIntosh OS 8.1, 8.6, 9.0, 10, and familiar with Sun Solaris 2.8,MS Office 2003, 2007 and 2010, ACT! 4.0, Corel Suite, Lotus Notes R5, Eudora, Pine, Mozilla FireFox, Internet Explorer, Lotus Smart Suite, CardScan, Docs Open, Adobe Acrobat , Adobe Photoshop 5.5, Microsoft Exchange, Norton Anti-Virus, Symantec GHOST, HP JetDirect/JetAdmin, Timbuktu, McAfee E Policy Orchestrator 3.0, McAfee ASAP, McAfee Virus Scan, Acronis Imaging software, Citrix XPe and Citrix Presentation Server 4.5 32 and 64 bit versions, Veritas Backup Exec 9.1, 10D, 11, & 12, HP Storage Mirroring version 5.2, HP Command View, Cisco Device Manager 3.2, Cisco Fabric Manager 3.2, LanDesk Management, Symantec EndPoint Protection, Windows Update Server, Cisco VPN 3000 and 4000 client, web conferencing software - (i.e. - WebEx, Placeware), helpdesk ticketing software such as Peregrine, Scopus, Track It, and Remedy