SUMMARY:

With over 25 years of management experience and extensive knowledge of the IBM z/OS, z/Linux and Distributed server environment; working with hardware and system wide application tools. Serving as a liaison between System programmers, Application programmers and Datacenter personnel by providing training and coordinating of the datacenter staff; and certified in conflict resolution.

AREAS OF EXPERTISE:

• Scheduling & Task Management
• Dedicated/Team Builder
• Training & Mentoring Staff
• Resource Coordinator
• Quality Assurance & Evaluation
• Problem Analysis
• Logical/Systematic
• Project Team Leadership
• Conflict Resolution

TECHNICAL SKILLS:

• IBM z/OS and z/Unix Enterprise Servers
• VM
• Advance JCL/Utilities and Proc writing
• OS/MVS JES2
• TSO/ISPF/IOF VSAM
• FDR
• Omegamon
• SAR
• MQ
• SAS
• Netview
• WebSphere
• SDSF
• TWS/OPC
• CA1
• CA7
• CA11
• REXX
• CICS
• IMS
• DB2 and SQL
• Scripting for FTP’s and NDM
• Microsoft Word
• Excel
• Access
• PowerPoint
• Project and Publisher
• Changeman
• Endevor
• FILE - AID and DFHSM
• VTAM
• VMWARE
• CA SOI
• CA Spectrum
• Easytrives

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, TX

Assistant Service Manager, Batch Production and Operational Support

Responsibilities:

• Part of a Management team which Oversees the data center of Confidential Mainframe, Mid - range and Distributed Operations environment; which consist of a distributed staff located in Fort Worth, TX, Livingston, N.J., Houston, TX, K.L.,Malaysia and Tokyo.
• We monitor, control and support a wide range of operational services thus ensuring all procedures are followed and SLA's are met.
• We take ownership, investigate and diagnose all ongoing incidents, report any and all trend analysis of the root cause, and take corrective and preventative action when appropriate
• Heavily involved with all of the Hardware and Infrastructure upgrades and improvements and serves as a contributor to the capacity planning recommendation team.
• Provide Operational oversight of its IT deliveries to their business units
• Provide Operational Readiness in support of their data center monitoring and alerting.
• Attend daily and weekly incident resolution meetings, to improve our SLA’s, the overall performance and the quality of the production process.
• Perform annual reviews of the operations and production support staff.

Confidential, Texas

DC Service Delivery Manager

Responsibilities:

• Effectively monitoring, controlling and supporting a wide range of operational services thus ensuring all procedures and mythologies are followed by our company’s standards.
• Attend daily and weekly incident resolution meetings, to improve our SLA’s, and the overall performance and the quality of the production process.
• Investigate and diagnosing incident reports and trend analysis the root cause and take corrective action
• Assisting in root cause of underlying issues, internal or external, that are then developed into a proactive assessment of the incident.
• As a Project Manager team leader, worked with as many as 20 people on a project to oversee.
• Served as a Support Team leader for several offshore data centers, which I coordinated and corresponded with daily to address and resolve any incidence effecting our daily production.
• Support the Strategic Partners, Business Units and Application Support Staff.

Confidential, Irving, TX

INFRASTRUCTURE ANALYST - Senior Tech Support Analyst

Responsibilities:

• Served as Lead z/OS and Distributed support for the Smith Barney data center production team.
• Strong operational background working within a DB2, IMS, and MQ, within a multi LPAR environment
• Performed all restarts and recoveries of failed applications, as well as tracked the production flows utilizing both CA7, TWS/OPC and Autosys scheduling packages.
• As the first level support, when a production application failed, my responsibility, to detect and correct the problems without the need of outside intervention and If necessary, or contact the application groups and assist them in guaranteeing a speedy resolution.
• Served as an IT Business Partner, and supported the Applications Development and Managerial Groups.
• Provide operational oversight of its IT deliveries to their business units
• Supported the strategic disaster recovery operations, in efforts to enhance our Continuity of Business.
• Support and train the operations staff in new procedures when implementing changes to our system software.

Confidential, New York, N.Y.

Datacenter Manager - Hardware Infrastructure

Responsibilities:

• Managed a staff of 22 operations personnel, during a nightly production shift, with rotational weekends
• Responsible for the Production flows and Hardware for a large Datacenter Environment, which had 22 separate LPARS running under OS/MVS, and Distributed Network Services of various configurations.
• Performed IPL’s and system wide changes, and was responsible for all hardware testing.
• Responsible for overseeing, correcting and/or reporting all Network issue.
• Performed daily shift turnovers, and participated in weekly manager’s staff meetings

Confidential, New York, N.Y.

Operations Support - Shift Supervisor

Responsibilities:

• Support Supervisor for evening shift, responsible for assuring the completion of all production.
• Worked heavy with MVS supports and provided technical support for programmers and other on-line users.
• Assist programmer’s staff by assessing the performance of the software and hardware on overall network.

Confidential, New York, N.Y.

DC Operations - Lead Op-Tech

Responsibilities:

• Lead support for the evening shift, responsible for assuring the completion of all production.
• Assist programmer’s staff by assessing the performance of the software and hardware on overall network.