PROFESSIONAL EXPERIENCE:

Confidential - Fishers, IN

IT Asset Management Administrator

• Provide Hardware/Software Asset Management Administration and Data Analysis for Freedom Mortgage nationwide.
• Created and implemented an assets lifecycle road map for hardware/software asset management including policies, processes and procedures.
• Work with the different IT teams to insure everyone s effective involvement in implementing asset management processes from planning stage to disposition.
• Track, evaluate and manage a wide variety of software licenses and usage including multiple license types and help in facilitating annual licensing renewals and servicing contracts.
• Review hardware assets contracts for new purchases, maintenance and support.
• Built and populated device groups and software modules in BMC Client Management to better manage hardware lifecycle and achieve software licensing monetization.
• Utilize BMC Client Management tool for asset discovery and managing lifecycle along Footprint to manage hardware and software service and incident requests.
• Provide a variety of reports to management, for hardware and software requests status, performance, governance updates, Key Metrics, Software and Hardware inventory and license compliance, using BMC Client Management, CMDB, MS Excel, PowerPoint and Visio.
• Compile and generate spreadsheets capturing key data related to Software and Hardware Asset Management operations.

Confidential - Indianapolis, IN

IT Software/Hardware Asset Management, Systems Analyst SR.

• Provide Software Asset Management Support and Analysis for Anthem nationwide.
• Administer software licensing for over 80000 devices, including desktop, server, database, business, and reporting type software.
• Responsible for managing software catalog and software media repository as part of software librarian.
• Act as a liaison between the different teams, SW Vendor, SW Owners, SAM, HAM, SW packaging, software deployment, field services and other members of the IT and user community to help coordinate meetings, share vital SAM/IT changes and updates, and help resolve any outstanding issues.
• Utilize ServiceNow for license management and Flexera systems for software requests management, software licenses record keeping, and software license management and compliance.
• Participate in product enhancement and UAT testing of ServiceNow.
• Participate in receiving and processing of Change Management requests by updating CMDB.
• Provide daily, weekly and monthly reports and KPIs to management, for software requests status, performance, governance updates, software and hardware inventory and license compliance, using Flexera, SQL queries, MS Excel, PowerPoint and MS Visio.
• Compile and generate spreadsheets capturing key data related to CMDB, software, and hardware asset management operations.
• Create pivot tables and modify spreadsheets to achieve analytical goals.
• Perform software audits utilizing Flexera Flexnet Manager for software licensing compliance and SW/HW asset management, SCCM as discovery tools for data collection to ensure license compliance.
• Participate in wall to wall hardware asset inventory projects and data collection and analyzing.
• Create and modify existing asset management process and procedure documentation.
• Customized indexes, pivot tables, cross query for each field in MS Excel as well as in MS Access

Confidential- Los Angeles, CA

Technical Support Specialist/IT Asset Management

• Provide phone and floor support for 300+ users as part of a 3 - person team.
• Troubleshoot computer, printer, Cisco Switches, Network infrastructure, VoIP phones, Tablets, Blackberry and Smart phone problems (hardware and software).
• Lead 2 rounds or technical refreshes for west coast offices, including setup more than 800 users in their brand new desktop, laptops, Printers, fax machines and IP phones. Install the windows from Ghost Image from USB and network shares, unlock users, setup the service pack, setup user accounts, password, username and domain, and Install the MS applications, MS office upgrades from MS Office 2003 to MS Office 2007, MS Office 2010 to MS Office 2012. Configure and Upgraded from MS Vista to Windows 7 to Windows 8. Setup SharePoint 2010.
• Perform floor client/network support and troubleshoot utilizing Remedy ticketing system.
• Support OS systems including Windows NT/2003/XP/Windows7/Windows10 in a Microsoft Network environment.
• Perform network devices and user account administration via Active Directory, Active Roles, Blackberry and Good for the Enterprise Servers.
• Used Endpoint Protection in SCCM to configure antimalware policies and manage firewall settings.
• Perform component level computer repairs, power supplies, HDD, SSD, system boards, LCD, and memory module replacement.
• Troubleshoot issues pertaining to MS Office Suite, including Word, Excel, PowerPoint and Outlook.
• Participate in Enterprise Software reclamation and Software License Compliance audits projects.
• Participated in the UAT testing, transition and implementation of ServiceNow.
• Perform Hardware Asset Management and periodic inventory count projects.
• Support clients using VPN and Citrix Remote Systems.
• Provide hardware support and coordinate vendor support for Dell, Lenovo desktops, laptops, and HP LaserJet printers.
• Strong experience in troubleshooting servers, Switches, Routers, mobile and telephony.
• VB and Java Scripting for Windows, VB Administrator, IBM Imaging. VB packages, VB backup
• Responsible for Hardware Asset Management, participated in Software Asset Management audits and Enterprise software reclaims ongoing projects.
• Lead projects for 2 new offices setups, including overseeing office network wiring, network and telco closet setup, cisco routers and switch configurations, exchange, file servers and backup server setup and configuration.
• Participated in trial support setups at remote locations including setting up local networks.

Confidential - Los Angeles, CA

PC System Analyst

• Provided desktop support for IT, and network infrastructure support and maintenance as part of a 20 - person team campus wide.
• Troubleshot computer and network components problems (Hardware and software).
• Performed in-house and on-site client/network support and troubleshot utilizing Clarify ticketing system.
• Supported OS systems including Windows 98/NT/2000/2003 and XP on a dual network of Novell and NT.
• Conducted maintenance and troubleshooting of network functions including Copper and Fiber wiring.
• Troubleshot issues pertaining to MS Office 2003 Suite (Word, Excel, PowerPoint, Access, and Outlook).
• Provided support for Dell and IBM desktops, laptops as well as HP LaserJet printers.
• Participated in designing and implementing a wireless system of over 800 APs (Access points).
• Performed software and hardware configuration and implementation of network components.
• Participate in periodic desktops and network equipment inventory projects including PCs, printers, network switches, wireless access points and routers.
• Setup user accounts, unlock users, setup their permissions, install software, update security, antivirus applications, firewall, registry update, software testing.
• Assist users in converting and migrating old legacy applications and databases into current system.

Confidential - Universal City, CA

Application Support/ Programmer Analyst

• Supported various applications in Windows 95/98/2000 in dual Network of NT and Novell.
• Handled desktop support issues within my department (350 users).
• Supported and modified MS - Access 97/2000 databases.
• Customized off the shelf products like ACT2000 database.
• Helped develop and maintain HTML web pages for tracking Studios film storage, using ASP, FrontPage, Dreamweaver for In-House use web pages.
• Lead the design, development and implementation of an Asset Management Application; including backend database design and implementation, front end design and generating reports features using Visual basic 6.0 and MS-SQL.
• Performed data analysis for Software/Hardware assets and presented reports to management.