Customer Service Representative Resume

Summary

An organized team player looking for a position in which to leverage experience with project coordination, content analysis and administration, and quality assurance / system validation.

Education

Bachelors of Sciences in Managerial Economics

Experience

Confidential | San Ramon, CA 01/11-02/12
Content Administrator / Intranet Editor / Product Management Support / Curriculum Development Support

Developed, edited, published, and posted html, text, and media content to the company's Intranet using various content management tools, such as AuthorIT and Vignette CMS.
Created, updated and validated online content in support contract implementations, providing relevant and timely contract details in support of new business.
Implemented feedback results from Quality Assurance to enhance user experience and facilitated ongoing maintenance of Intranet content.
Provided project support for a variety of initiatives that affected the contract implementation processes and the Strategic Account intranet portal.
Coordinated and implemented updates to content on the company's Intranet according to various business initiatives, including project tracking, site maintenance, page design using existing elements, and team reporting.
Collaborated with project team leads to ensure that deadlines are met in a timely and efficient manner.
Assisted Product Managers with system updates regarding functional hiring needs, position specifications, search requirements, and internal training.
Conducted quality assurance reviews of the CSE (Candidate Skill Evaluation) programs to ensure accurate deployment of the implemented tests.
Validated, updated, and edited training materials for internal staff on various html and print platforms.
Produced and edited tutorials and e-learning courses using Camtasia and Adobe Captivate.
Captured and transcribed processes and key initiatives based on the needs of the department.

Confidential | Sacramento, CA 09/10-12/10
Fall Intern / Financial Training Program

Assisted Vice President of Global Wealth with client meetings by researching customers' stock portfolios.
Analyzed financial data on various stocks and prepared technical, quantitative, and qualitative weekly reports to the Financial Workshops administrators.
Attended weekly company workshops and seminars on global finance.
Successfully applied technical and quantitative concepts to various company stocks while working on Investopedia simulations.
Designed and executed a presentation on the health sector and their financial growth to upper level management.

Confidential | Dublin, CA 04/06-01/07
Customer Service Representative

Provided customer service by immediately attending to customer queries, complaints, and concerns and facilitating satisfactory resolution.
Interacted with customers on sales floor and researched products.
Maintained inventory of merchandise.
Supported strategic sales plan and marketing strategies outlined by the managers.
Appropriately implemented the company pricing system and policies.
Managed telephone calls professionally and efficiently.

Confidential | Dublin, CA 06/03-01/06
Sales Associate / Assistant Manager

Facilitated staff meetings and prepared work schedules on a weekly basis.
Managed inventory and implemented a supply chain process for the company.
Directed operations of sales floor and efficiently interacted with customers and answered inquiries.
Designed creative copy for direct and indirect advertisements and distributed publicly.

Skills

Microsoft Office (Word, Excel, Access, Outlook, PowerPoint, Publisher)
Content management tools: Author-it certified, Vignette
Screen capture tools: Snagit, Camtasia
Solid understanding of HTML
Adept at learning new tools and processes
Fluent in Punjabi and Hindi/Urdu

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