Customer Assistance Resume

Career Overview

Motivated customer service representative with over three years experience in a fast-paced environment. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Conflict resolution
Energetic work attitude
Strong organizational skills
Training development
Creative problem solver
Listening skills
Excellent communication skills
Fast learner
Courteous demeanor
Strong client relations
Energetic work attitude
Telephone inquiries
Customer service
Credit card processing
Telecommunication skills
Adaptability
Multi-line phone usage
Telephone inquiries

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Telephone Service

Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Experience

Customer Service Rep./Pharmacy Data Entry Rep.

April 2004 to March 2012
Confidential - Harrisburg, Pa

Assisted customers in person and via telephone.Resolved product issues and shared benefits of new technology.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.Directed calls to appropriate individuals and departments. Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.I also handled entering mail order prescriptions and verifying the information to to process orders by reading the prescriptions.

Educational Background

Confidential 1995

Harrisburg, Pa, Dauphin

Business/Horticulture

High school diploma

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