Staffer Resume

Skills

Eleven year experience in Human Service/Case Management services, including services that assists clients in obtaining basic supports that are needed to improve their likelihood of success in recovery, and building and strengthening the family. Bilingual English/Spanish translator. Excellent communication, interpersonal and organizational skills. Excellent work ethics carrying a professional attitude and demeanor and computer literate-MS 2007

Education

Confidential-Certificate-Youth Development
Sales Skills Training - Certificate
General Business Skills/Clerical Training Program

Work Experience

10/07-11/11 Confidential Hartford, CT
Clerical/Staffer

Demonstrate customer service skills with a high level of professionalism
Maintained excellent customer relations and customer rapport
Provide administrative support to the Mailroom/Packaging Department
Other responsibilities include routing daily documents pertaining newspaper deliveries to different zones and branches
Prepare newspaper for mail distribution such FedEx, the United States postal Service and throughout the building's departments
Operate mailroom automated machinery such as address labeling machine

10/2007-6/2008 Confidential Hartford, CT
Employment Life Coach

Assisted families to self sufficiency and economic success, focusing on linking individuals with opportunities for assistance in employability skills, job placement and financial literacy
Provided coaching to customers to identify long-term and short-term goals
Made appropriate referrals and established contacts with culturally relevant organizations as needed
Documented all activities with customers and kept confidentiality on files and date Entry (ETO Software

8/06-10/07 Confidential Hartford, CT
Case Manager

Provided individualized Case Management including, intake, assessment, individual and group supportive counseling and after care services
Developed and monitored service plans for non-clinical needs (e.g. Housing, educational and vocational referrals) with an understanding of assessment tools needed to assist in the creation of clinical service plans
Documented all case management activities within required time frame and in required format
Transported clients to court/medical/DSSDCF and other appointments as needed
Made appropriate referrals and established contacts with culturally relevant organizations, as needed to establish and maintain adequate supports
Attended case coordination's meetings with clients involved with multiple treatment providers and community supports
Provided face to face supportive counseling and other duties as assigned

5/01-8/06 Confidential Hartford, CT
Family Services Specialist

Accountable for Case Management, follow up and tracking and Data entry (Hartnetworks)
Linked customers with services including education, employment, community health and financial literacy
Mai8ntained positive connections and engagement with families in the community
Oversaw and facilitated all family support program activities and youth after school activities at Weaver High
School
Taught basic MS 2000 and MS XP to youth and adults
Managed computer literacy program ensuring that the implementation and described activities were carried out in accordance with program funding sources in addition to providing instruction and translation, in Spanish, to participants when needed
Provided job readiness preparation workshops
Ordered and stocked office supplies

1/01-5/01 Confidential Hartford, CT
Job Developer

Recruited Weaver High School and Hartford High School students for Career Readiness Youth Workshop
Provided Case Management for customers as needed while maintaining files
Assisted youth in the creation of their resumes
Point of contact for information about client's progress status
Prepared report required by fund granters

6/00-1/00 Confidential Hartford, CT
Primer Paso Coach-Welfare to Work Program

Modeled positive work etiquette for program participants
Monitored and coached participants in new work environment
Stimulated conversations in English, to non English speaking customers, by simulating job situations that customers were to encounter
Provided follow up services to participants and placed in unsubsidized employment to enhance retention success

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