Customer Service Representative Resume

Customer Service Representative / General Office

Highly Reliable Self-Starter with Excellent Phone Skills
Outgoing, dependable, hardworking, conscientious team player
works well in a diverse, fast-paced environment

Areas of Strength

Perfect Attendance Record
Ability to motivate others
Effective Communicator / Trainer
Tenacious Follow-up
Detail Oriented
Goal Oriented / Customer Focused
Troubleshooting / Problem Resolution
Well Organized

Computer Literate: MS Office (Word, Excel, Outlook), Windows

Relevant Experience

Collector

B2C and B2B collections on gas, electric and medical accounts
Trained in skip tracing in order to collect on charge off accounts
Able to work an aging report
Ability to handle both incoming and outgoing collection calls in accordance with government regulations
Accurately document all interactions with customers and accounts in accordance with legal standards

General Office

Manager in training
Property inspections, auctions
Bank deposits, petty cash and wire transfers
Open and closing of office
Shipping merchandise
Experienced in office budget practices

Customer Service

Customer service focused
Experienced with inside sales functions and up selling
Maintain professional, courteous disposition with customers at all times
Answering 15 line phone system

Employment History

Confidential
Preparation Specialist/Masker
Covington, Georgia May 2006 - Present
(Plant Closing)

Confidential
Account Review Specialist
Atlanta, Georgia August 2004 - August 2005

Confidential
Detention Officer
Covington, Georgia January 2004 - August 2004

Confidential
Collector
Covington, Georgia January 2000 - January 2004

Confidential
Picker/Packer
McDonough, Georgia September 1999 - September 2001
(Plant Closed)

Education

Diploma

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