Customer Service Resume

SUMMARY
Customer Service and Accounting Clerk with experience in a fortune 200 Financial Service Company. Knowledgeable in processing invoices researching customer inquiries on invoice status. Works extremely well in fast paced environment, independently, or in group setting as well as motivating and supervising staff to maximize productivity and hence company’s profitability.

Core Competencies
Ability to Meet Deadlines Research Problem Solving Skills Take Ownership Organized System Knowledge Computer Skills Customer Service Skills

PROFESSIONAL EXPERIENCE

Confidential,04/01/12-11/30/12
Receptionist/Office Assistant Richmond, VA

To serve as Nestle front desk receptionist/office assistant and responsible for all activities related to management of the agencies front desk, but not limited to mail processing and UPS distribution in accordance with agency policies; answering phones and responding to customer inquiries in a positive and professional manner; process invoice (Tags), general filing, data entry, and miscellaneous other office tasks.
Accounts payable handle calling vendors to make payments on invoices in a timely and very accurate manner.

Confidential,05/07/11 10/28/11
Customer Service Richmond, VA

Indexing (form of faxing) imaging system to retrieve faxed information from customer, account manager, and internal entity.
Reprocess billing for vendors, emails sent to Excel and PDF file attachments containing invoices details for customer and items vendors have provided service for.
Handling recalls, accurate data entry, issuing credits on items recalled back by the vendor.

Confidential,10/06/06 06/09/09
Principal Accounting Coordinator Richmond, VA

Research and respond to emails thoroughly to avoid additional follow up.
Examine invoices and accounts for accuracy with established procedures and regulations.
Verify and post details of business transactions, such as funds received and disbursed and account totals.
Review, examine and process vouchers for billing.
Assisting in invoicing functions: processing, validating, submitting and tracking invoices for payment.
Establish contact with the requestor either by phone or in person.
Maintained a 4 day turnaround time for processing invoices.

Confidential,06/01/04 10/05/06
Acct Clerk/Office Assist Richmond, VA

During this time I worked for different agencies (Vaco, Kelly Services, GCI, Acct temps) and worked in several companies. I performed the following duties and functions during this time period.

Established administrative procedures to ensure accurate and timely flow of correspondence.
Complied figures and reports and accounting functions, maintained files and records.
Traced and corrected errors in computer records and daily register listing.
Enter data entry into computer.

Confidential, 08/01/98 06/01/04
Contract Analyst II Richmond, VA

Maintained group purchasing contract and other rebate contract and membership data.
Served as the vendor liaison to ensure cost integrity.
Administered compliance regulations per the contract agreement for customer pricing and eligibility.
Resolved pricing issues.
Completed renewals and extensions for customer contracts.
File, answer calls, researched errors etc.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship