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Customer Service Representative Resume

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Person who is customer service orientated as well as critical thinking problem solver proficient in inventory procurement, data entry, and clerical administration

PROFESSIONAL EXPERIENCE

Confidential,Hooksett, NH 6/25/2012- Present
Customer Service
Responsibility:

  • Answering incoming phones and answering questions pertaining to Medical Loss Ratio rebates
  • Looking up information in computer program and letting customers know rebate amount or if getting no rebate,
  • inputting requests for notes in appropriate system as well as forwarding follow up requests
  • Also helped out taking COBRA calls towards end of placement

Achievement:
Learned 2 new databases well implementing my new position
Learned a lot of new information regarding Medical Loss Ratios and how to decipher what to tell the customer

Confidential, Billerica, MA 1/03/2012- 4/25/2012
Customer Service
Responsibility:

  • Answered incoming phones inputting appropriate information in many databases for customers

Achievements:
Learned several new databases as well as new skills to help sell products

Confidential, Billerica, MA 08/20/2011-12/31/2011
Shipping Coordinator/Office Support
Responsibilities:

  • Answered phones and routed calls to appropriate employee, did shipping and receiving responsibilties
  • Helped organize paperwork for scanning, ordering mailing supplies
  • Uploaded tracking information into database to ensure that the items were trackable and to provide updates as to where the items are at
  • Used world ship.com as a main tool that assisted greatly with day to day processing of shipments and tracking purposes. This software also helped maintain and managed documentation.

Achievements:
Learned how to process UPS and FedEx packages accordingly
Learned how to scan IT receipts to email appropriate employee
Learned my way around the world ship account for ordering and investigating packages and supplies

Confidential,Chelmsford, MA 1/4/2010-11/30/2010
Customer Service/Collections
Responsibilities:

  • Answered incoming calls for various credit and collections inquires for RI and MA,
  • Did set up new residential/commercial accounts in database, took payments over phone, did set up budgets or payment arrangements

Achievements:
Handled a large volume of calls on a given day
Learned a new database for credit collections

Confidential, Billerica, MA
Customer Service
Responsibility:

  • Answered incoming phones inputting appropriate information in many databases for customers, selling packages to customers

Achievements: Learned several new databases from scratch
Learned new skills to help sell products

Confidential,Londonderry, NH 10/1/08 – 11/30/08
Dispatch/Customer Service

  • Was responsible for answering phones and imputing corresponding ticket requests from customers,
  • Completed paperwork drivers turn in, doing reports for the office staff, completing request given to me by dispatch
  • Was responsible for scheduling appointments for customer and also ensured that the work orders were entered into the system

Achievements:
Learned and completed reports given to me by management,
Learned and completed paperwork from drivers,
Learned to work well with others as well as alone

Confidential, 9/1/2006- 10/1/08
REARDON ASSOCIATES,
Varies assignments on Customer Service, marketing and Office

  • Work Assignments: School Specialty Science, Barlo Signs, Amphenol Printed Circuits, and Comcast
  • Responsibilities: Customer Service answering incoming calls and routing appropriately or filling out sheets to back up sales department, Data entry to help company catch up on orders,
  • Calling out and taking inbound calls for marketing department, Inputting quotes for customer service as well as back up on phones

Achievements:
Putting together a marketing campaign mailer from beginning to mailing out the door with no assistance
Generated revenue for Barlo Signs in the marketing campaign by recruiting companies to purchase signs

Confidential, Manchester NH/Hampton, NH 3/3/2002-9/1/2006

Customer Service Representative

Responsibilities:

  • Took phone calls, providing outstanding customer service, handling complaints, calming irate customers, and filling out appropriate paperwork
  • Was responsible for scheduling of pickups for the customers that required processing of paperwork as well as strong documentation into the database
  • Required to provide follow up with clients/customers after certain issues were researched

Achievements:
Took upwards of 150 to 200 calls in the spring and summer busy season Hardware/Software Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook, and UPS World ship

EDUCATION

Bachelors of Science

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