Desktop Support Technician Resume

OBJECTIVE

Seeking a challenging and responsible position in the Information Technology industry where I can be trained and developed to utilize my education and gain experience through varied assignments.

TECHNICAL SKILLS

Programming Languages: Visual Basic, Java, C++
Software: Microsoft Office (Word, Access, Excel, and PowerPoint)
Databases: SQL Server
Tools/IDE’s: Eclipse, Net Beans

ACADEMIC COURSEWORK

Computer Program Design -Object-Oriented Programming. Advanced Programming for Business Systems -MIS Database Application Development

ACADEMIC PROJECT

Course Registration System: The purpose of the system was to allow students to login into the system and register for their classes online. Swing and AWT components were used to create GUI design. Created database tables named Course Table and User Table in MS Access. Course Table contained id, name, and status fields. User Table contain id, name, and password fields.

EDUCATION

B.S. in Management Information Systems

RELEVANT EXPERIENCE

Desktop Support Technician August 11 – Present
Confidential, Lawrenceville, GA

Deploy laptop and desktop computers to end users.
Provided computer help desk support and technical training on hardware/software to end users.
Capture system images and re image machines.
Performed diagnostic and troubleshooting of system issues.
Mapped network printers and drivers.
Documented help desk tickets/resolutions, and maintained equipment inventory lists.

Customer Service Representative- High Speed Internet May 10 - Aug 10
Confidential,Greenville, NC

Prepared, completed, and updated customer file.
Provide customer with additional education after problem is resolved.
Solve problems that are unstructured that may require conceptual thinking.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship