Customer Service Representative�Resume

CAREER SUMMARY:

Business professional seeking a challenging position that will allow the opportunity to showcase my leadership, customer service, organizational, people skills, impeccable work ethic and dependability to maximize profit and growth for an organization.

SKILLS

R ecruiting/Training/Call Center

Management

Customer Service/Sales

Project Management

Problem Solving

PC proficient; MS Office (Word, Excel, Powerpoint)

EMPLOYMENT HISTORY

Confidential

Sales Representative

Sales of life insurance products to clients in CT and MA. Prospecting for new clients and working within the community to educate consumers on benefits of life insurance products. Processing new business applications and conducting first review underwriting.

Confidential

Customer Service Representative

Provide service to wireless customers via telephone. Determine customer needs and advise potential customers on the service plans and features of products that will meet their needs. Work with customers to resolve customer service, billing or technical issues. Account management.

Confidential

Manager Sales and Customer Service

Recruit, hire and train sales and customer service representatives for the sites in CT, MA and RI. Create and implement training programs for new hire and internal employees. Coordinate and monitor the day - to-day operations of 3 offices. Develop, design and implement new hire and ongoing sales representative training programs. Maintained and fostered client relationships and identified areas of opportunity to “round out” customer accounts. Developed new accounts and serviced existing accounts to meet or exceed revenue goals; Maintained well-documented, organized and up-to-date file management system to service clients in an expedient, organized and knowledgeable manner.

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