Help Desk Specialist Resume

Objective
Utilize my previous experience with the knowledge gain through a higher education to provide an asset to my employer and help improve their information technology systems.
Summary of Qualifications

Computer Applications
Working knowledge of VB.NET®, ASP.NET®, C#, PHP, JavaScript, Dream Weaver©, XHTML, Visual Studios®, Microsoft Office Tools®, Pearl, Visio®, and Java™. Also have knowledge of working with Oracle® and MS Access© databases using SQL.

Networking Systems
Have experience installing Linux™ Operating systems, Microsoft® Operating systems, Cisco® routers, switches, and running Cat 5e cable. Diagnosing of common computer hardware issues such as faulty RAM, hard drives, motherboards power supply, etc. The ability to identify and correct common software issues within Windows XP and Vista including viruses, registry problems, and driver issues.

Leadership

Competent in taking managed risks.
Can plan for and effect change.
Unwilling to automatically accept status quo.
Possess excellent decision-making skills.
Ability to guide other within meetings or team settings
Can lead others with constructive criticism and feedback

Self-Management

Excellent time management skills and can also multi-task.
Has the ability to communicate to technical and non-technical audiences.
Learn things very quickly and is detail-orientated.

Experience

Help Desk Specialist (Contract), Confidential, Columbia, SC 2009 to Present

Perform general maintenance tasks and resolves less complex IT problems immediately, while more complex issues are identified and escalated to a higher level of support.
Provide first-level support (remote) and problem resolution for all users with hardware, software and application issues.
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, client applications and procedures related to client services.
Effectively present information and respond to questions from clients, while handling stressful situations within time limitations.

PC Technician, Confidential,Columbia, SC 2007 to 2009

Retail/Customer Service
Desktop computer support
Diagnostics of customer machines for both hardware and software issues
Recommending of proper solutions
Execution of solution and follow-up

Work Study, Confidential,Columbia, SC 2007 to 2009

Replace older PC’s and software with newer software and PC’s.
Upgraded older Windows 98 systems to Windows XP.
Upgraded records using MS office (Excel & Access).
Provided technical desktop support with supervision of fulltime staff.

Confidential,Afghanistan 2005 to 2007

Accounted for 24/7 operation of project producing over 3 million gallons of fuel.
Assigned and trained over several operators on ground-level and aviation fuel procedures.
Managed all safety measures and standard operating procedures regarding fuel.
Provided daily and weekly safety briefings for entire staff in absence of supervisor.
Designed daily and monthly fuel reports using Excel spreadsheets.

Operation Manager, Confidential,Carolina 2004 to 2005

Operated cleaning franchise, handled 8 contracts with various businesses.
Managed a staff of 8-16, provided frequent progress updates to Regional Manager.
Ordered supplies and made sure contracts and staff supplies were properly stocked
Bid and offered new contracts.
Assessed client’s expectations brought all concerns and issues to Regional Manager.

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