Patient Services Representative Resume

Career Objective
Obtain a position where I can most effectively utilize my analytical, problem solving, and interpersonal skills.

Summary of Qualifications

Knowledge of Windows and IBM compatible PC's
Experience using 10 Key Touch and Microsoft Office
Ability to type 35wpm
Proficient in Word Perfect and Microsoft Office

Relevant Work Experience
12/06-6/09 Patient Services Representative, Confidential

Provide clerical, secretarial and administrative support services to the clinical healthcare team in the VCUHS Ambulatory Care environment
Facilitated the transition of neonate, pediatric, adolescent, and adult patients through the clinics visit management process in a timely manner
Keyed order entries for ancillary services
Utilized excellent interpersonal skills and customer service skills when interacting with patients, family members, guests, staff, and physicians

04/04-07/05 Administrative & Program Specialist III Centralized Accident Processing, Confidential

Administered motor vehicles and other related laws pertaining to financial responsibility requirements for registered motor vehicles
Served as subject matter expert on motor vehicle insurance issues
Provided operational support services to Transportation Safety Services and other state administrations
Provided information to Virginia residents and other agencies through excellent oral and written communication
Accurately entered statistical and other data into agency computer systems while maintaining data integrity for customers and the agency

08/97-04/04Administrative & Program Specialist III Vehicle Services Titles & Registration, Confidential

Responded to and provided guidance on routine and complex titling and registration inquiries to customers and other agency departments via excellent oral and written communication
Accurately processed original and renewal vehicle registration through cash, check and credit card transactions
Maintained accurate daily reconciliations and deposits of vehicle registration financial transactions
Maintained customer and agency data integrity while processing registration transactions into agency computer systems
Performed various other office duties and procedures and assisted office employees with training and general inquiries.

07/95-08/97 Customer Service Specialist Customer Contact Center, Confidential

Provided excellent customer service in a busy high volume call center
Interpreted Virginia Motor Vehicle laws, policies and procedures to the general public, Law Enforcement and other state agencies
Reviewed customer's record through DMV computer systems providing customer with pertinent information regarding their record in accordance with statutory and administrative procedural requirements
Interpreted Motor Vehicle Codes, rules and regulations in accordance with the Privacy Protection Act and Freedom of Information Act.

01/92-04/95 Office Assistant/Customer Service Representative, Confidential

Responsible for handling all incoming calls at the Fantastic Thrift store in a professional and expedient manner
Set up the daily routes for drivers to pick up donations to the VVA
Handled all customer inquiries and disputes while also preparing daily office reports
Securing donations from benefactors by providing a friendly liaison between the public and this non-profit organization.

03/91-11/91 Sales Associate, Confidential

Worked directly with the public in this busy retail environment
Provided friendly and quick service to customers by helping customers locate selected items and ordering special titles upon request through working directly with local distributors, national and international publishing companies.
Monitoring of the cookbook and art literature sections of the store by monitoring the inventory and creating displays to market new releases
Excellent customer service skills coupled with a strong knowledge of the publishing and retail book industries.

05/88-10/90 Senior Book Seller, Confidential

Acted as third in command at this retail outlet
Responsible for supervising a staff of six to ten sales associates
Insured that all customer transactions were handled by employees in a courteous and timely manner
Promoted sales by setting up monthly and daily displays of current titles
Supervised physical inventories and educated associates on loss-prevention techniques
Training all newly hired associates and performing audits of all financial transactions on a daily basis

Education

High School Diploma
Course included Writing and Research Seminar, English Composition and Literature, Biology and American History

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