SUMMARY:

• I want to continue to utilize my 415 years of hands on experience working in technical support for Confidential products Worked as a Confidential Certified System Engineer and technician, providing technical support.
• I have also worked in a variety of roles including support technician, site technician, lead technician, hardware, software, helpdesk, desktop support, customer service, I have spent the last 5 years focusing on Windows 7 Migrations, rollouts, upgrades and enterprise wide migrations.
• I have participated in all sorts of Software and hardware upgrade projects. I spent 2014 working on IPhones, IPads, Androids, Desktops, and Laptops and learning Office 365 Support, Outlook 2013 and Outlook 2016 Migrations.
• I want to continue working supporting Office 365 Environments for Business Essentials, Office 365 clients with their initial Setup, DNS Setup, Email Migration, Skype for Business, and 365 Configurations.
• In 2015 - 2016 Worked for MS providing technical and administrative support for Onboarding New Customers account migrations, upgrades, administration, and support. Daily duties were working on migration users to 0365 Platform Onboarding New and Existing Office systems and configuration of their 0ffice 365 Portal

PROFESSIONAL IT SKILS:

• High Level Communication Skills, both verbal and written.
• Answer All questions relating to using systems for business purposes
• Actively troubleshoot technical problems by taking full ownership until an issue is resolved
• Communicate technical solutions to peers, managers,, and across the organization as needed
• Accurate document problems and resolutions in help desk database and knowledgebase.
• Deliver individual and group coaching to new employees, clients, and th6e user community
• Communicate technical knowledge and expertise to local help desk representatives in each office
• Participate in special projects for improving the effectiveness and goodwill of the IT department

TECHNICAL SKILLS:

• Office 365 IT Concierge Support for Confidential
• Office 365 Exchange Online, Active Users, Skype, One Drive for Business
• Office 365 Exchange Online Support and Administration,
• Share Point Online, Administration and Permissions
• User creation and administration, Active Users, User roles
• Email Support, MS Outlook 2010, 2013, 2016, Lotus Notes, Gmail
• Windows 10, Windows 7, Windows 8
• MS Outlook 2010, 2013, 2016
• Windows 10, Windows 8, Windows 7
• MS Office 2013, 2010, 2007 Upgrades
• Active Directory Administrative Center
• Active Directory Users & Groups
• DNS & DHCP Configuration
• Back Up and Restore All User Windows & Email Profiles

PROFESSIONAL EXPERIENCE:

Confidential, New Brunswick, NJ

IT 365 Migrations Support, Onboarding Specialist

Responsibilities:

• Office 365 Migration - 2,000 User Migration Department Migrate All Professors, Faculty an Physicians to Office 365
• Office 365 Trainer Explain and Demonstrate The use of 365 Product Suite including the following Software -
• Install and Upgrade All Office Applications for Users Pro plus 2013 & 2016
• MS Outlook 2010, 2013, 2016 and Exchange Online 365
• Windows 10, Windows 7, Windows 8, Mac OS Troubleshooting and Support
• Install and Add Company Portal Corporate Network Access For All IPHONE 4,5,6,6S
• Troubleshoot All User computer, Laptop, IPAD and Smartphone Problems and Issues
• Troubleshoot MS Outlook Access for University Faculty and Physicians.

Confidential

Office 365 IT Support

Responsibilities:

• 365 Administration Portal
• Train All Users on New Office 365 Tenant Portal including Exchange, Sharepoint, One Drive, Proplus
• Support 365 Users, create, edit, and administer permissions and rights for Active User Accounts
• Support Installation and upgrade of Office 2013, Office 2016, Online and Hybrid Installation of MS Office 2015
• Support Installation and Migration of New companies, Exchange Mail, PSTS, Public Folders, Online and Hybrid
• Support Installation and Administration of New Office 365 EMC {Exchange Mail Cente} and Exchange Online
• Support MS Outlook Mail Migration, Setup, Installation and Administration for New company Admins.
• Install, Upgrade and Troubleshoot any customers Windows 7,8, 10 OS
• Support All Software Applications on Laptops and Desktops
• Use LAN Desk Management Application for running queries, distribution lists of software upgrades, reports
• Administer, Troubleshoot, and manager customers Windows 7 & Windows XP on all Dell, HP Laptops
• Troubleshoot Printer and Network Printer Issues for clients.
• Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. LAN Desk, VNC Viewer
• Troubleshoot Users Domain Logon problems using remote tools and Active Directory
• Administer Active Directory Users and Computers Tool To Reset Passwords, etc
• Performed Upgrades of all kinds of software and patches that customer's machine required.
• Cleaned Viruses on Clients computers using CC-Cleaner, McAfee, Web Root Cleaner & other tools.
• Troubleshoot a wide range of problems on Windows 7 Computers and Confidential Office 2010 applications.
• Install & troubleshoot Google Chrome and Internet Explorer 8 & 9 Browser issues.
• Break/Fix all applications including medical, administrative, office, mail, and Anti virus packages

Confidential, Secaucus NJ & New York, NY

MS Outlook Migration Lotus Notes to Outlook Contractor Technical Support

Responsibilities:

• Install, Upgrade and Troubleshoot All versions of MS OUTLOOK, - 2013, 2011, 2010, 2007
• Install, Upgrade and Troubleshoot any customers Windows 7 OS & Applications on Laptops and Desktops
• Use LAN Desk Management Application for running queries, distribution lists of software upgrades, reports
• Administer, Troubleshoot, and manager customers Windows 7 & Windows XP on all Dell, HP Laptops
• Troubleshoot Printer and Network Printer Issues for clients.
• Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. LAN Desk, VNC Viewer
• Troubleshoot Users Domain Logon problems using remote tools and Active Directory
• Administer Active Directory Users and Computers Tool To Reset Passwords and Assign permissions
• Performed Upgrades of all kinds of software and patches that customer's machine required.
• Cleaned Viruses on Clients computers using CC-Cleaner, McAfee, Web Root Cleaner & other tools.
• Troubleshoot a wide range of problems on Windows 7 Computers and Confidential Office 2010 applications.
• Install & troubleshoot Google Chrome and Internet Explorer 8 & 9 Browser issues.
• Break/Fix all applications including medical, administrative, office, mail, and Anti virus packages

Confidential

Technical Support

Responsibilities:

• Install, Upgrade and Troubleshoot any customers Windows 7 OS & Applications on Laptops and Desktops
• Design, Configure, and implement Underground Cable Installations for private contractor RG 11 & RG 6 & RG 7
• Check each Coaxial cable RJ-11 & RJ 6 to verify that the transmission line is functioning and working properly for cable and is not interfering with gas, electric and other communication lines on customer property.
• Troubleshoot and reinstallation of any software applications that are not functioning properly

Confidential, New Brunswick, NJ

Helpdesk/Desktop Technical Support

Responsibilities:

• Administer, Troubleshoot, and manager customers Windows 7 & Windows XP on all Dell, HP Laptops, Desktops
• Confidential System Configuration Manager 2007
• Support and Troubleshoot a large variety of McKesson Clinical & Medical Applications including the following, HEC, HIC,
• EMR, HPP, HCA, Pathways, Xray Programs Magic Web, Star & Horizon Health Summary Apps.
• Troubleshoot Printer and Network Printer Issues for clients.
• Utilized 5 Remote Tools Connect to connect to and troubleshoot issues. VNC, Dameware, Joinme & TeamViewer
• Troubleshoot Users Domain Logon problems using remote tools and Active Directory
• Administer & Manage User Accounts using Active Directory Users and Computers Tool To Reset Passwords, etc

Confidential, Manhattan, NY

Windows 7 Deployment & Upgrade Technical Support

Responsibilities:

• Contributed to migration and managing of Windows OS upgrades, specifically going from Windows XP to Windows 7
• Deployed MS Office 2010 Upgrade migration from Office 2003/Office 2007 to Office 2010
• Administer Active Director for windows 7 users within a Multi Domain Enterprise Network.
• Installation, upgrade, configuration and deployment of Windows 7 OS on all Del, HP, IBM, Acer, and other PCs and laptops
• Worked as Contracted Desktop Support, Windows 7, Office 2010 upgrade specialist, and remote helpdesk
• Performed technical troubleshooting, and pc troubleshooting to all clients and management staff
• Migration of Lotus Notes to Confidential Outlook 2010. Performed Upgrades of all employees.
• Windows XP, Windows Vista, MS Office 2010 MS Office 2007, MS Office 2003 Upgrade
• Install and configure Financial Accounting proprietary applications for clients in Finance, Accounting, Legal Departments.
• Configure Symantec Ghost software. Perform ghosting and imaging of all new desktops and laptops
• Install, troubleshoot Internet Explorer 7, 8, Browsers
• Break/Fix all applications including financial, office, mail, graphics, and Anti-virus packages.
• Trained New Staff on Windows 7 Upgrade & Deployment procedure

Confidential, Peapack-Gladstone, NJ

Medical Technical Support

Responsibilities:

• Installation, upgrade, configure, and deployment of Windows 7, Windows XP, Windows Vista, MS Office 2010
• Install, troubleshoot Internet Explorer 8, and other proprietary software applications Symantec Endpoint software
• Break/Fix all applications including medical, office, mail, Graphics and Anti-virus packages.
• Configure Server Backup and Restore
• Provide customer service for entire client staff.
• Troubleshoot roaming profiles for clients.
• Install and configure medical proprietary applications for clients in administrative offices and hospital.
• Configure Symantec Ghost software. Perform ghosting and imaging of all new desktops and laptops
• Performed technical troubleshooting, and remote pc troubleshooting to all clients and management staff

Confidential, Edison, NJ

Windows 7- MDT Assistant Migration Tech

Responsibilities:

• Installation, upgrade, configure, and deployment of Windows 7 OS on Dell 4350 Laptops
• Upgrade Memory from 1Gg to 3 Gg. Upgrade Hard Drive from 80Gig to 320Gig in all machines
• Install Windows 7 Ultimate Edition Using MDT Deployment Tool method & SCCM
• Install and Upgrade MS Office 2010, Hard Drive Encryption Software, Proprietary Software
• Re-Map all Network Printers and shared drive access.
• Backup and restore customer data, settings, favorites, mailbox, calendars & signatures

Confidential, Manhattan, NY

Technical Support

Responsibilities:

• Installation, upgrade, configure, and deployment of Windows 7 OS Dual Monitors
• Unbox, Assemble and setup of new monitors for company employees located in New York location
• Contributed to The Planning and managing of Windows OS system upgrades, specifically going from Windows XP to Windows 7, at an enterprise level
• Administer Active Directory and Group Policy within a Multi Domain Enterprise Network.
• Installation, upgrade, configure, and deployment of Windows 7 OS on all Dell, HP, Acer and other PCs & laptops
• Configure Windows Virtual Machine
• Worked as a Lead Tech, Upgrade All Desktops & Laptops. Also served as remote technical support.
• Performed technical troubleshooting, and pc troubleshooting to all clients and management staff
• Installation, upgrade, configure, and deployment of Windows 7 OS, Windows XP OS, Windows Vista, MS Office 2010
• Administer User accounts through Active Directory Windows NTFS/ACL account and file permissions
• Install, troubleshoot Internet Explorer 8, Norton Backup and Restore, McAfee 8.71 Ant virus software.
• Configure Symantec Ghost 11.1 software. Perform remote ghosting and imaging of all new tablet Laptops
• Troubleshoot any computer problems and issues. Reconfigure all network printers