Senior System Executive Resume

SUMMARY:

Senior System Executive having 5 years of experience in Application/Production Support. Currently working in Confidential and moving forward to work with a professional organization where the intellectual simulations, hard work and commitments are appreciated.

TECHNICAL PROFICIENCY:

Scheduler: Autosys CA - 7, UC4, Control-M, Tidal

AWS: S3, IAM, EC2, Route53, VPC, SNS, ELB, Cloud watch, uto scaling

Ticketing Tool: Remedy, Nimsoft, Snow

Database: SQL Server 2008, 2012

Reporting Tool: JAWS, IDASH

Operating Systems: MS Windows XP, Windows 7,Windows 8, Windows 10

MS - Suite: MS Word, MS Excel

Domain: Healthcare

Scheduler: Autosys CA-7, UC4, Control-M, Tidal

Ticketing Tool: Remedy, Nimsoft, Snow

Database: SQL Server 2008, 2012

Reporting Tool: JAWS, IDASH

Operating Systems: MS Windows XP, Windows 7,Windows 8, Windows 10

MS - Suite: MS Word, MS Excel

Domain: Healthcare

PROFESSIONAL EXPERIENCE:

Confidential

Senior System Executive

Responsibilities:

Provided technical support to programmers. Handled production, scheduling, and processing, as well as job abends and corrections, problem reporting, change control, and automation. Ensured SLAs were met and serve as point of escalation.
Identified manual processing deficiencies, and instituted automation techniques which reduced manual labor and increased work flow efficiency.
Conferred with internal staff to assure smooth functioning and minimal downtime of newly implemented systems and/or procedures. No negative impact to customers.
Reduced processing time by analyzing job schedules and implementing appropriate modifications
Supported weekend systems upgrades: provided technical support and knowledge of system availability times; in need of back outs, would set up conference calls to engage technical resources to coordinate action plan
Wrote complex SQL statements providing back - end solutions to production issues, monitoring, and reporting.
Troubleshooting batch failures for various healthcare application like Facets, QNXT & CAE.
Prepared Standard Operating Procedures (SOPs) to plug in any process loopholes & redrafting them in accordance with the changes in the business processes.
Participated in incident management, problem management, and service request fulfilment process.
Sending out Batch Status and SLA updates to stakeholder.

Confidential

Technology Used: UC4, QMM, Oracle, Remedy ticketing tool, Service now.

IT Helpdesk Analyst and Data Center Operator

Responsibilities:

Weekly data backup.
Performing monthly IPL activity for iSeries (AS400) servers.
Logging tickets for different hardware failure on onsite with IBM, Canvas.
Moving different files from data server to test server through Putty and ReflectionX.
Scheduling various regular, periodic, future tasks/Jobs by using Crontab and UC4
Creating, Deleting, Scheduling various Jobs, managing user accounts and access Permission.
Handling Digital Workflow using Remedy Ticketing Tool
Monitoring production servers and HMC.
Using various tools like QMM, UC4, Oracle, Putty, ReflectionX.
Providing the support and routing to the appropriate resolver groups if required.
Managing and monitoring the user’s request and issues through Manage now and Remedy Tool
Password reset for applications such as Active directory, AS400, Peoplesoft, Oracle, Etime, VPN etc.
Trouble shooting VPN issues through VPN console.
Installation and configuration of the mail client Microsoft Outlook.
Installation and configuration of local Printer and Network Printers.
Providing the best service to the customer over Remote within Response time.
Providing weekend support and sending out P1 notification if required.

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