Front Desk Agent Resume

Targeting Entry-Level Computer Information Technology Position

Community College graduate offering a strong academic background in IT combined with excellent internship experience as a Computer Technician.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.

Education:

Employment:

Confidential IT Computer Contractor (01-2012 to Present):

Delivers top Customer Service to clients that are having technical problems
Installing Anti Virus Software Protection Such as Windows Security Essential, AVG
Trouble shooting Windows computer operating systems, also Apple and Android Tablets and Smart Phones
Installing computer work stations and setting up work groups, Domain Server and Network
Servers.
Installing computer Hardware for computers such as hard drives Ram, video cards and printers.

Confidential Rent A Car Agent (04-2012 to Present):

Use company approved sales and service techniques when determining customer needs
Offer optional products to meet customer wants and needs.
Prepare all rentals and returns documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Providecustomers assistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Answer the phones to assist customers in afriendly, helpful and prompt manner.
Assist customers by effectively resolving all customer service issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Confidential Mobile Sales Representative Holiday Seasonal(11-2011 to 01-2012):

Provided personalized service and exceptional level of expertise for customers.
Handled all aspects of the sale including: completing customer contracts and warranties and receiving customer payments, cash and credit card/check transactions.
Developed, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans, and service features.

Confidential Front Desk Agent Night Auditor (05-2010 to 09- 2011):

Greet, register, and assign rooms to guests.
Transmit and receive messages, using telephones.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Verify customers\' credit, and establish how the customer will pay for the accommodation.
Operated spreadsheet programs and other types of software to load and manipulate data and to produce reports.
Setup Customers Computer network configuration
Made Sure the Computer work stations were running efficiently and all the daily reports were sent correctly

Technology Skills

IT Experience

Connections It Computer Contractor (01-2012 to Present)

Installing Anti Virus Software Protection Such as Windows Security Essential, AVG
Trouble shooting Windows computer operating systems, Tablets: IPAD's Androids
Installing computer work stations and setting up work groups, Domain Server and Network
Servers.
Installing computer Hardware for computers such as hard drives Ram , video cards and printers.

Atlantic House Computer / Intern (02-2012 to 04-2012)

Handled technical troubleshooting within a business environment, including system crashes, slow-downs and data recoveries.
Engaged and tracked Priority 1 issues, with responsibility for the timely documentation. Adding Anti Virus Protection Installing computer work stations.