We provide IT Staff Augmentation Services!

Customer Care Representative Resume

4.00/5 (Submit Your Rating)
Hire Now

OBJECTIVE
To become a part of an organization that is innovative in today’s business environment, and thrives from a high degree of professionalism from team leadership.

FUNCTIONAL SUMMARY

2007-present Confidential
Nashville, Tn
Customer Care Representative (2007-2008)
Resolving customer concerns about medicaid policy and procedures

Member Service Representative (2008-present)
Assisting with billing processes as a managed care organization for medicaid recipients and the medical providers that provider them with care

2004-2007 Confidential
Nashville, Tn
Claims Representative

  • Responding to incoming calls in regards to problems associated with cellular equipment
  • Communicate with outside representatives from numerous service providers in resolving difficulties with current insurance claims for their clients
  • Performing necessary duties in conjunction with other departments of the work environment to process claims via telephone and computer within a call center environment

2003-2004 Confidential
Nashville,Tn
Server

  • Communicated with incoming guest within a pubic setting
  • Provided assistance as a unit within a multitask oriented environment

2002-2003 Confidential
Tucker, Ga
Sales Associate

  • Performed duties by computer involving the processing of both merchandise and existing credit accounts under the direction of executive and floor supervisors
  • Provided customer care to the general public regarding the sale of merchandise within a multitasked oriented environment
  • Completed routine audits of funds for cash registers
  • Performed necessary in-store procedures for preventing breach of security

2001-2002 Confidential
Nashville,Tn
Library Assistant

  • Participated in the operation of the front desk area while handling incoming inquiries
  • Maintained current data on file
  • Completed data entry, excel, word processing, and general office duties
  • Assisted guest in performing proper function of facility equipment
  • Updated and filed both general and government documents and books within library inventory

2002-2002 Confidential
Nashville, Tn
Telecommunications Representative

  • Fulfilled inquiries in reference to given sales products
  • Completed incoming orders and data entry duties by computer

1989-1999 Confidential
Laboratory Assistant

  • Performed duties as an assistant supervisor of lab equipment
  • Assisted department professors with research projects, and maintaining research files and word processing duties
  • Handled lab specimens under the direction of the departmental head

1997-1998 Confidential
Washington, D.C.
Political Assistant/Intern

  • Worked as a research assistant for Political Action Committee (PAC)
  • publication
  • Researched national and state candidates
  • Organized fundraisers
  • Assisted with Congressional meetings

1994-1994 Confidential
Birmingham,Al
University Hospital Volunteer

  • Assisted patients in the cardiology and emergency room units
  • Handled pharmaceutical and telephone request under various units
  • Escorted the discharged and homebound

EDUCATION

  • B.A. Psychology

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship