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Customer Support Resume

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EXPERIENCE

Dec. 2010 - Present
E-Commerce Consultant Laguna Hills, CA
Self-Employed

  • Provide e-commerce advertising campaign creation and management services
  • Produce web analytics reports for clients using Google Analytics
  • Create analytics evaluations and execution strategies for successful search-based web optimization

Aug. 2010 - Dec. 2010
Customer Support, Sales
Confidential San Clemente, CA

  • Provided technical customer support related to the functioning of e-commerce websites
  • Responded to customer inquiries, trouble shooting issues, and various e-commerce support request messages by email and phone
  • Sold e-commerce website services to healthcare practitioners

April. 2009 - Aug. 2010
Customer Support, SEO (Search Engine Optimization)
Confidential San Clemente, CA

  • Provided quality customer service related to customer inquires, issues, and requests
  • Implemented SEO strategies to increase organic search engine rankings for company products
  • Evaluated and optimized website pages through web analytics research

Nov. 2008 - April 2009 Oakdale, CA
Sales, Web Advertising Management, SEO
Confidential

  • Functioned as a sales representative (built the initial retailer customer base for the company)
  • Created and managed Google Adwords and Microsoft AdCenter PPC campaigns
  • Implemented SEO strategies to improve organic search engine rankings for company products

Aug. 2007 - Aug. 2008
Teacher, (1st - 8th Grade Technology, 4th & 6th Grade Mathematics)
Confidential San Francisco, CA

  • Designed and developed learning materials in a variety of media and delivery methods
  • Created standards-based technology curriculum to be used across all grade levels
  • Developed, organized, and taught content for a multitude of standard-based academic projects
  • Operated with high levels of creativity and resourcefulness, combined with strong planning skills
  • Utilized refined organization, problem-solving, and collaboration skills

Aug. 2004 - Jun. 2007
Teacher, (K - 8th Grade Technology, 6th Grade Mathematics)
Confidential Laguna Beach, CA

  • Developed strong skills in creating activity-rich, performance-based instructional materials
  • Research, analyzed, evaluated, and developed content for learning materials
  • Created and analyzed assessments to evaluate instructional and learning effectiveness
  • Cultivated human relation and presentation skills
  • School-site technology coordinator

Aug. 2002 - Jun. 2003
Teacher, (6th Grade History)
Confidential Los Angeles, CA

  • Developed and taught differentiated instruction for English Language Learners
  • Research, analyzed, evaluated, and developed content for learning materials

EDUCATION

  • Multiple-Subject Teaching Credential
  • Masters of Science, Industrial/Organizational Psychology *incomplete
  • Bachelor of Science, Psychology w/organizational business emphasis

ACTIVITIES

  • 2008 - Present - Developing Web Advertising Campaign Management and SEO (Search Engine Optimization) Skills
  • 2007, Initiated and directed art installation "Laguna in the Future" - Laguna Beach Museum of Art
  • 2004 - 2007 - Academic Decathlon Head Coach

COMPUTER SKILLS

  • SEO and Web Advertising Management, Google Analytics, Microsoft AdCenter, Microsoft Office Proficiency, Adobe Photoshop, Website Creation

INTERESTS

  • Golfing, surfing, traveling, and technology

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