Customer Service Representative Resume

Targeting Entry-Level positions in the IT field

Over 5 ½ years of educational computer science experience
4 years of Call Center experience
Assisted in managing the Library and Computer Science room’s network system at RHAM High School
Teachers Assistant for the Computer Science class as a senior at RHAM High School
Quickly learns and masters new technology, tools and methodologies
Able to troubleshoot and repair software and hardware problems

Technology Summary:

Certifications: none currently but in the future I’m looking to obtain A+, Network+ and Security+
Systems: MS-DOS/Windows 3.0/95/98/NT/ME/XP/Vista/7, Linux Ubuntu, Backtrack 5
Databases: Reflections
Languages: C++
Software: MS Office, VMware, Oracle VirtualBox

Work Experience

Confidential,Marlborough 2012
Plastic Injection Molding Operator

Mold, trim, machine down, glue, heat sink, inspect, clean and pack parts to customer requirements
clean and shutdown machine at end of run, regrind defective parts

Confidential, Manchester CT 2006-2010
Sales/ Customer Service Representative

Technical and analytical abilities provided valuable assistance to my co-workers by becoming familiar with the software product-Reflections. I learned/researched the ins and outs of the product and taught my co-workers the most efficient method to find hidden and multiple accounts.
Valuable automotive knowledge provided the ability to up sell the customer. Result was consistently being in the top three for sales, usually selling $15,000 in parts weekly. Took initiative to resolve customer complaints regarding defective/incorrectly described products and researched the problem.
Informed appropriate area Product Development or Marketing Department to update the catalog via our system program, Reflections.
Day to day activities included sales and/or filling orders via in-store, telephone, internet, and international. Resolution of customer service issues including: broken or defective parts, lost packages, merchandise returns/exchanges cc charges, and Postage and handling charges for the foreign customers

Education: Confidential

Awards
GE C++ Competition Award
President’s Award of Academic Excellence
Who’s Who List of American High School students