Help Desk Technician Resume

Summary of Qualifications

Technical professional with career in computer technology, SQL server\\BI Developer,maintenance and design network, outstanding communication and management skills.
Customer Oriented; Works effectively to meet deadlines. Identifies problems and initiates effective solutions, complete projects in a timely manner.
Promote productivity, strong will and determination to learn new things. Excellent team collaborator.
Motivated to work efficiently without direct supervision in busy environment.

Education:
B.S. Computer Science
M.B.A Project Management

Certifications:
CompTIA A+ Certified (2012)
MCP, Microsoft Certified professional (2008)
CompTIA Network Security (2006)

Technical Skill:
MS SQL Server 2008/2005/2000, SSIS, SSRS, SSAS, T-SQL, PL-SQL, Business Intelligence Development Studio (BIDS), DTS, Import/Export Data, Bulk Insert, BCP, MS Office Suite, Microsoft Visual Studio, SQL Server Integration Services

Professional Experience:

Confidential,NJ March 2012 Present
Entry Level/Jr. MS SQL Server / SSRS / SSAS/ SSIS Developer

Work with SSIS tools like ETL to generate useful information for office use.
Data Migration from SQL Server 2005 to SQL Server 2008 and provided documentation
Develop and deploy data transfers packages to the appropriate destinations using SSIS.
Use various SSIS tool like derived columns, aggregate functions, etc. to create packages.
Create configuration and incremental packages in SSIS.
Write queries using joins, common table expressions and temporary tables.
Use and define queries, build cubes and generate drill-down reports.
Utilize and design reports using SQL Server Reporting Services (SSRS).
Knowledge of designing cubes using SSAS and creating hierarchy in reports.
Involved in admin level activities such as creating databases, logins roles, giving permission.
Use basic store Procedures, Functions and triggers for data retrieval by employees.

Confidential,Raleigh, NC Feb 2005 Feb 2012
Help Desk Technician

Assisted students and faculty with PC application issues by performing hardware and software maintenance.
Retrieved reports using database applications like Oracle and SQL Server for Faculty and Staff.
Participated in computer lab projects as necessary; tested software and computer equipment prior to installation.
Provided technical telephone support to correct software and hardware problems.
Engaged Jenzabar and Sybase applications to make financial the financial aid process easier for staff.
Assisted with the repair of computer on campus and secured computer document for staff and students.
Performed upgrades on computer systems which provided time and money-saving solutions for the University.
Responsible for installing new software on all computers, tested systems to prevent and eliminate viruses.
Performed troubleshooting activities on the network prior to the utilization of new systems.

Confidential,Raleigh, NC Mar 2002 Feb 2005
Mailroom Administrator

Received mail and packages from USPS, UPS, FedEx, and other mail/parcel carriers daily.
Processed all outgoing mail through postage machine, sorted and distributed student/faculty/staff mails.
Logged parcels into internal tracking system and printed out package pickup list for students.
Delivered and picked up mail from faculty and staff throughout entire campus, assigned mailboxes to students.
Dropped off any mail processed through the postage meter machine after 11:15am to the US Post Office.

Confidential,NC June 2001 Sept 2004
Team Leader / Customer Service Representative

Partnered with other leaders to exceed monthly sales objectives and provided support to the sales team.
Responsible for customer inquiries and provided detailed implementation of new products when needed.
Developed new procedures for training new associates thus cutting cost by $5,000+ quarterly.
Performed market research surveys regarding customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.
Generated repeat business through successful client follow-up and referrals.

Confidential,Raleigh, NC Aug 2000 June 2001
Front Desk Clerk / PBX Operator

Attended to guests at the front desk and arranged reservations; service-oriented.
Performed duties efficiently without direct supervision in busy environment and learnt new skills rapidly.
Answered inbound telephone calls on multiple lines, in support of customer needs; operated hotel shuttle for guests and airline crews.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship