IT Help Desk Assistant Resume

CAREER OBJECTIVE
Seeking an entry-level software/ position in which I can display my analytical and problem-solving abilities. I also have outstanding communication skills with a proven ability to diagnose, troubleshoot, and resolve technical problems.

EDUCATION
Bachelors of Science in Computer Science

RELATED COURSES
Software Engineering - Developed a software development plan for a school financial aid system which included UML use case diagrams.

Object-Oriented Programming - Developed a stand-only GUI based inventory management system which monitored and tracked inventory item using a database. Web-Based Programming - Developed a web application using HTML, XML, PHP, and SQL for a payroll system to calculate payroll deduction and salaries to display in paycheck form. Digital data Networks - Designed a secure network for a hospital to protect patients personal information in electronic health records utilizing smart cards to access special encrypted health records. Database Management - Designed a mySQL database creating queries, schemas, tables and views. Computer Architectures - Learnedconceptual design and fundamental operational structures of computers.

TECHNICAL SKILLS

Programming Languages: C, C++, Java, UML, HTML, SQL Platforms: Windows XP/2000/Vista, Unix, Linux IDE: Visual Studio, NetBeans, Eclipse Databases: MS Access

ACTIVITES

National Society of Black Engineers(NSBE), Active Member 2009 - Present Association for Computing Machinery(ACM), Active Member 2008 - Present

WORK EXPERIENCE

Confidential,Houston, Tx Data Entry Clerk May 2012-Aug 2012 Perform Data Entry functions. Compares data entered with source documents, or re-enters data in verification format on screen to detect errors. May compile, sort, and verify accuracy of data to be entered. EA Sports Baton Rouge, La Software TesterOct 2008–Feb 2009 Tested all aspects of EA games including but not limited to; interface design, documentation, packaging, game play performance, statistics, play balance, functionality, logic, and entertainment value. Identified and documented bugs into a database while working with QA lead, test team members, production, and development to resolve all bug defects. Circuit City Shreveport, La Associate Computer Sales Rep May 2007–Aug 2008

Assisted customers with expert customer service knowledge of computer systems (hardware, software, and other accessories). Ensured customers bought the correct computers (desktop/laptop) based on the computer specification and required needs. Provided retail merchandising to ensure all promotion products were on display and tagged correctly. Worked with store management to ensure adequate levels of in-store inventory were stocked.

Confidential,La IT Help Desk Assistant Aug 2005–May 2007 Provided users with basic assistance in using software applications and assisted in monitoring inventory levels of computer paper, printer toner cartridges and associated supplies. Trouble-shot hardware/software related problems and communicated problems to computer services and maintained all computer equipment.

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