Help Desk Resume

Professional Experience

Confidential,Mountain Pkwy, CA July 2008 – April 2012
Help Desk

Installed, configured, and maintained computer hardware and business software for

Fortune 1000 Corporations

Supported Tier 1 and 2 help desk, networking, and server administration
Analyzing, troubleshooting and resolving system hardware, software, and networking issues
Administered Active Directory using Windows server 2003/2008
Deployed Symantec Antivirus using end point manager
Standardized workstation software by deployment using Symantec Ghost
Trained service oriented employees
Provided company training on new software and hardware

Confidential,Long Island, NY September 2007 – May 2008
Administrator Point of Sale

Support for ATM machine (Diebold) and self checkout machine
Worked with IBM and client software, including 4690, MS-DOS, Windows XP and 2000
level1 support for LAN, WAN, and MAN network
Maintenance, repair and support IBM printers, Monitors, scanners, and Pin pad, systems
Main support for loading new software and systems on existing equipment
performed troubleshooting activates prior to the implementation of new systems
Assisted technicians with the installation of software, modems and drivers
Provided technical telephone support to correct software, hardware problems
Assisted with repair of computer systems on site for existing customers,

and maintenance of client documentation

Confidential,Long Island, NY June 2005 – April 2007
Unix & Security Administrator Tier 1

Unix administrator for the users and application accounts on over

2500 servers (including JP Morgan Chase & Heritage Bank One;
part of different KEON and NIS+ environment)

Trained, created, and updated procedures to provide documentation

for oversea staff to deliver consistent and efficient processes

Level 1 support on various operating systems including Unix,

Windows, AS400, Mainframe, Midrange, DEC VMS, and EIDRS

Modified, disabled, and deleted Unix user accounts
Level 2 support on troubleshoot clients with their accounts for

EIDRS (Emergency ID request system)

Worked with GARS & Peregrine Service Center Tickets to resolve

end user and application account issues

Provided support 24/7 for issues related to test and production environment

Confidential,New York, NY November 2003 – May 2005
Technical Operator

Trained new staff on IT department, and as well in telemarketing department
Managed collection of data for multiple research projects to ensured

Department process conformed to company protocols

Maintained and upgraded software applications
Interacted with multiple business stakeholders on the release of software
Met with board to gather project requirement, identifying goals and objectives, risks and timeline

Education
Bachelors Degree in Management Information System

Associates of Business Administration and Computer Science
Networking

Knowledge and experience
Computer Networking, Repairing, Troubleshooting, upgrade,
PC, Laptop, Software, hardware, windows operating
98, 2000, Millennium, XP, Vista, and Windows7
Microsoft Office 2002, 2007, and 2010 issues

Computer Language program
Java, Visual Basic, SQL, UNIX, EssBase, Netbean

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship