IT Intern/Asset Management Resume

Objective

To offer accomplished experiences, credentials and technical expertise in the field of IT, hardware/software and networking in support of company operations.

Experience
3/26/2012 To Present Confidential Shoreview, MN

IT Intern/Asset Management

SysAid Help Desk and Asset Tool
Ping computer, servers and printer
Update and keep track of laptops, workstations and servers
Update database (SysAid) when devices are added, removed or upgraded
Verify if device are active in order for software and warranty purchases
Upgrade PC operating systems

2/27/2012 to june 29 2012

Confidential

Roseville, MN

Help Desk/Solution Specialist

Learn new hardware and software programs prior to rollout
Image and provision laptops, handhelds, tablets and mobile devices for users
Knowledge in mobile devices (line activation & enterprise activation)
Customer services, logs and track calls using help desk database and maintain history records
Assist and educate end users in the use of technology
Handles problem recognition, research, resolution and follow-up on user’s problem
Maintain and create accounts in help desk database and Active Directory
Monitor daily backups and recovery tool via Mozy Pro
Knowledge in data encryption via PGP (Symantec)
Knowledge in shipping, packaging equipment via FedEx
Software updates, add-ons and patches
Oracle – Siebel Sales
SAP Afaria – Device Management Tool
Concur – Expense Tool
Asset Reviews

January 2010 to May 2010

Confidential

White Bear Lake, MN

Student PC Technician

Performed computer diagnostic and troubleshooting computer issues
Cleaned PC registry for optimal speed performance
Upgraded PC operation systems

4/16/2006 to March 2012

Confidential

Eagan, MN

Orderbuilder

Cisco/Voice Pick
Built pallets for stores/quotas must be met
Certified forklift and pallet jack operator

Education

Associate Degree, Microcomputer Support Technology (MCST)

Skills

Communication:

Excellent written and oral communication skills
Excellent customer service: experience working with a diverse level of individual (either in person, remotely or over the phone)
Excellent teamwork and leadership skills

Organizational:

Detail oriented
Ability to multitask, work under pressure and meet deadlines

Technical:

Intermediate Microsoft Office Suite knowledge (Word, Excel, Access, Outlook and Power Point)
Proficient and expert knowledge of current OS: Microsoft XP/Vista/7/Server 2003 & 2008 and Mac OS X (Snow Leopard, Lion & Mountain Lion)
Proficient in Active Directory: Password policies, software distribution, GPOs, OUs, RODC and DNS
Efficient troubleshooting and problem solving skills
Expertise in computer and data backup, restoration and upgrades
Expertise in mobile operation systems: Windows, Android, iOS and Blackberry (RIM)
Virtualization: VMWare, Hyper-V, Boot camp and Virtual PC
IIS, Web application deployment, HTTP, HTTPS and FTP
Remote Access: Citrix, RDP and Join.me (website)
Knowledgeable on MAC and WINDOWS

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