Customer Service Associate Resume

Qualifications: I have customer service experience and proven abilities as a relationship builder. I am a highly ethical and conscientious professional that offers outstanding organizational skills, strong multi-tasking, good judgment and the ability to work in a team environment as well as independently. ;

Technical Skills: ;Microsoft Word, PowerPoint, Excel, Visio, Outlook, Internet, Access, Syteline, Windows XP, Windows 2000, Windows 98, JD Edwards/AS400

Education ;

Bachelors Degree in Business Administration

Experience

Confidential ;
MEMPHIS, TN January 2011 - Present
Contact Representative

Provide customer service via telephone by providing information, resolving issues, and obtaining information related to tax administration.
Elicit sensitive and personal information to ensure compliance with reporting and disclosure requirements.
Research and evaluate records in accordance with tax law

Confidential ;
MEMPHIS, TN March 2008 - July 2009
Customer Service Associate

Managed designated electrical distributor accounts.
Worked closely with internal sales, credit, pricing and shipping departments to ensure customers receive quality service.
Processed orders, return authorizations, and credit requests.

Confidential ;
MEMPHIS, TN May 2006 - November 2007
Account Manager/Receiving Supervisor

Managed all aspects of client account.
Created daily reports using Showcase Queries.
Entered product transfer orders and processed order releases.
Investigated shipping and receiving discrepancies.
Implemented policies and procedures to ensure efficiency and accountability.
Assisted with hiring; managed workflow, and staffing to meet service levels.
Administered associate performance reviews and provide guidance and training.
Ensured quality and safety guidelines were adhered to.
Assisted in developing SOPs and department processe

Confidential ;
MEMPHIS, TN 2004 - 2005
Customer Service Representative

Primary contact point for customers and sales department.
Performed order entry for cosmetics and fixture requests.
Assisted customers with order tracking and discrepancies.
Coordinated shipping process with warehouse.
Worked closely with forecasting department to ensure product availability.
Produced daily budget reports for upper management.

Confidential
MEMPHIS, TN 1999 - 2004 ;
Account Executive

Primary contact point for clients and client's advocate for all services provided.
Facilitated monthly client conference calls and coordinated client site visits.
Power of Attorney for controlled substance ordering.
Processed incoming receipts and returned goods for classified drug products.
Assisted clients with inventory discrepancies.

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