HELP DESK ANALYST Resume

Solutions-oriented IT Professional with proven success designing, implementing and integrating cost-effective, high-performance technical solutions to meet challenging business needs.

Proven expertise in supporting and troubleshooting hardware, software and networking issues.
Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the “go-to person” for immediate resolution to technical issues.
Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users.
Strong technical background with a solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction.

PROFESSIONAL EXPERIENCE

Confidential,September 2003 September 2007

MULTI-CHANNEL SYSTEMS OPERATOR/MAINTAINER

Accountable and directly responsible for performing network vulnerability scans on several FOB sites. The scans allowed for a secure network free of any information assurance issues. These task-critical operations allowed units on site the availability of Secure Internet Protocol Router (SIPR) and Non-secure Internet Protocol Router (NIPR) network systems. These systems were invaluable to the 500 Soldiers they supported during Operation Mountain Fury.
Sustained the Joint Network Node 53 (JNN) system and setup of the Secure Mobile Anti-Jam Reliable Tactical Terminal (SMART-T) link on Baghram, Afghanistan Airfield.
Operated as a member of SEN I-72 supporting 2nd Battalion (RECON), 1st Marine Division in Fallujah, Iraq. Provided C2 support to subordinate elements while under direct and indirect enemy fire, and gave 2nd RECON ROC the ability to receive orders and communicate orders to its companies, which resulted in the success of Operation Phantom Fury.
Played an important role in the success of Node Center 82’s support of 1st Cavalry Division, which supported over 2.5 million calls, and provided consistent data access throughout Operation Iraqi Freedom.

TECHNICAL SUMMARY

Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers,
Scanners, Routers, Hubs, Switches

Systems: Windows 95/98/2000/XP/Vista

Protocols: TCP/IP, WINS, DNS, DHCP, Ethernet, Fast Ethernet

Software: MS Office Suite 9X/2000, Adobe, Visual Basic, Netbeans, and various other applications.

Education & Certifications

ASIT Associates of Science in Information Technology

CompTIA Network+ Fundamentals
Undergraduate Level
(May 2009)

UNIX Network Administration
Undergraduate Level
(May 2009)

Multi-Channel Transmission Systems Operator/Maintainer Course (31R-ECB/7D)

CERTIFICATIONS & PROFESSIONAL TRAINING

Pursuing A+ Certifications

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