Desktop Migration Support Technician Resume

Objective:

Obtain a support technician position with a growing firm that will provide opportunities for advancement while utilizing and expanding upon my current skill set, experience, and educational background.

Hardware:

Intel/PC-Compatibles (IBM, Toshiba, Hewlett Packard, Compaq, Dell, Gateway)
Apple-Macintosh
Cisco Routers & Switches (IOS 12.x)

Operating Systems:

MS-DOS, Windows 3.x/9x/Me
Windows 2000 & 2003 Server
Windows 2000/XP Home & Professional

Software:

Internet Explorer 5.5, 6.0, 7.0
Adobe Acrobat Professional
Netscape, IE, FTP, Telnet
File Net
Microsoft Office 2000, XP, 2003
Norton Ghost
Cisco Configuration Tools
Procom, Putty, Clarify

Educational Background:

09/05 to 06/07
Confidential– Warwick, RI Campus
Graduated 6/07

A+ & Network+ Computer Maintenance Certification Coursework
Novell CNA Coursework
Windows Server 2003 Coursework
Introduction to UNIX Systems Coursework
Microsoft Certified Desktop Support Technician Coursework
Cisco CCNA Coursework

Technical Employment History:

06/10 to Present
Desktop Migration Support Technician – Confidential

Desktop Support security
Deployment software
Migration
Some networking
Contracted under Dell Corporation

06/09 to 01/10
Field Support Technician – Confidential

File/Print Server Installation and Deployment
Software Rollout
Troubleshooting
Diagnostics
PC Deployment

07/08 to December 2008
Field Support Technician – Confidential– San Francisco/Sausalito, CA

Performed Software Ghost Imaging
Software Rollout
Troubleshooting
Diagnostics
PC Deployment

01/08 to 02/08
Field Support Technician – Confidentialical – New Bedford, MA

Performed Software Ghost Imaging
Software Rollout
Troubleshooting
Diagnostics
PC Deployment

06/07 to 10/07
Field Support Technician – Confidential– Freetown, Braintree, Quincy MA

Performed Software Ghost Imaging
Software Rollout
Troubleshooting
Diagnostics
PC Deployment

05/07 to 06/07
NOC Support Technician I – Confidentialtions – Mansfield, MA

Managed client base of 17 supported clients
Installed and Configured Cisco Routers
Troubleshoot connectivity issues with Customers and Telco
Assigned or opened tickets in ticket tracking software
Provided support for VPN related connectivity issues
Coordinate after-hours testing for Customers
Provided backup support for higher level technicians
Escalated untimely repair issues with Telco
Performed other duties as assigned

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