Customer Service Representative Resume

Career Objective
To obtain an IT/IS position in a progressive organization that will encompass my current education and career objectives. Possess comprehensive understanding of computer hardware and software installation and troubleshooting. Possess great customer service skills.

Computer Skills and Abilities

In-depth knowledge of installing, troubleshooting, and configuring many Windows operating systems including XP, Server 2000, Vista, 7
Ability to detect hardware issues including hard drive, network cards, CD drives, memory
Operate Microsoft Office including Word, Excel, and Power Point
Ability to use DOS to detect IP address, Mac Address, and Ping
Possess knowledge to troubleshoot network issues
Ability to find information if in need
Very quick learner

Education

Associates of Applied Science Degree
Information Technology- Computer Network Systems

Employment History

Multiple Positions 03/07-12/10
Confidential , Wylie, TX

Implemented time management skills to complete many tasks in a short period of time
Handled cash and made bank deposits
Excellent customer service skills

Customer Service Representative 08/09-10/09
Confidential, Dallas, TX

Comprehensive, fast paced training
Used excellent customer service skills while researching and resolving issues
Conferred with fellow employees on difficult issues

IT Contractor 03/07-06/07
Confidential, Dallas, TX

Remodeled network for the contractor
Implemented IT skills to install programs via imaging
Provided help desk skills to assist employees with PC issues

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