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Director Information Systems Resume

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Executive Summary

A manager with over twelve years experience in technology. A seasoned project manager with numerous successful projects aligning IT to business issues, delivered on time and within budget. A veteran network and systems engineer with a proven track record. A leader and team builder rewarded through increasing challenges and responsibilities. Experienced in systems integration due to merger and acquisitions activities

  • Strategic Analysis & Problem Solving
  • Balancing long-term goals with short-term needs
  • Enterprise IT Delivery & Project Management
  • Disaster Recovery Planning
  • Budgeting & Cost Control
  • Telecommunications system designs and deployments
  • Vendor management
  • Team building and training

Professional Experience

Confidential, Vancouver, WA 2002 to 2009
Director Information Systems

Responsible for the design, implementation, and management of network and telecommunications operations of a $300 million company. Spearhead a turnaround of helpdesk operation and transformed it into a strategic partner to the company’s operations. Lead several large scale projects which were delivered on time and in budget. Designed and implemented the company’s backup and disaster recovery strategy.

  • Responsible for overseeing help desk activities with a 1500 user base geographical spread over the Western United States.
  • Reduced week-long average help desk backlog to 90% responsiveness within 4 hours and 86% same day resolution rate
  • Handled acquisitions and integration of 13 facilities along with divestitures of 18 others over 8 years
  • Established, organized, and designed CoLo setup
  • Managed 24x7 Datacenter operations
  • Established the company’s disaster recovery systems
  • Designed and managed the implementation of the company’s WAN infrastructure (Firewalls, Routers, Switches)
  • Hired, managed, and trained all IT personnel
  • Was the focal point for all IT operations with management
  • Responsible for all data center activities servers, EMC SAN, Backups, etc
  • Designed and implemented the company’s Active Directory as well as security requirements.
  • Prevented the company from going dark due to an ISP bankruptcy by successfully migrating 50 locations to a new provider in a single night
  • Assumed control of the company’s telecommunications operations resulting in a 45% annual savings in yearly telecommunications expenses

Confidential, Portland, OR 1999 to 2001
Senior Technical Consultant

Provided Confidential clients with system design, deployment, and implementation expertise insuring operational objectives were achieved in a wide variety of hardware, software, operating systems, and network infrastructure designs. 

Confidential

  • Reduced server build time by with the implementation of an imaging system
  • Revised and updated systems documentation
  • Coordinated with multiple project managers and streamlined the activities of several projects

Confidential

  • Built and configured Windows NT 4.0 workstations
  • Responsible for switching the inter company email system for an X.25 based system to an IP based system
  • Resolution of desktop related issues

Confidential

  • Managed the migration of workstations from Windows 95 the Windows NT 4.0
  • Resolved network connectivity issues
  • Responsible for maintaining archived information by utilizing imagining technology

Confidential

  • Handled Y2K activities in the state of Utah
  • Installed, Configured, and Maintained Cisco implementations.
  • Managed and coordinated help desk activities of a nine member team
  • Utilized imaging to increase the efficiency of IT operations.

Confidential

  • Lead project in the discovery phase of a multi site 5000 unit IP address change
  • Designed the planned to condensed their IP subnets from 47 to 32
  • Recommended a redesign of the organizations structure to accommodate their operations

Confidential

  • Managed Server hardware migrations
  • Established and implemented the company’s VPN solution
  • Handled the reconfiguration of the company’s WAN links

Education and Certifications

B.S., Business and Information Technology, 
Microsoft Certified Systems Engineer, MCSE
Cisco Certified Networking Associate, CCNA
Certified Novell Administrator, CNA
A+ Certified Computer Technician

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