PROFESSIONAL OBJECTIVE
To be placed within a IT environment, where my education and experience will lead to a responsible position. The opportunity to contribute within this field is of primary importance.

QUALIFICATIONS
Ability to analyze, troubleshoot and resolve problems in a fast-paced multi-platform environment utilizing, IBM/AS400 & iSeries; HP3000/UNIX; NT;
Excellent verbal and written communication skills. The ability to work effectively within a team environment as well as independently.

Programming Languages: CL Programming, Cobol, and RPG; VB;
Software applications: PKMS Manhattan Associates; JD Edwards One World; Robot Scheduler; Outlook 2002/2003; Lotus Notes;
Maestro; Tivoli Workload Scheduler (TWS), JCL, TSO, CICS;
Report Writer Tools: AS/400-Report Writer; Crystal Reports;
Help Desk Tracking Systems: Track-it; Remedy; Crystal Reports, Heat, Peregrine;
Microsoft Office 2000/2003/2007: Word, Excel, Active directory tools;
Windows: 95/98/NT/XP/2000/Vista/Windows server 2003 R2 7/8;
Network Protocols, Tools & Services: hp open view, tcp/ip, ftp, bbs, telnet, nslookup, ping, netstat, nbstat, ipconfig, lan/wan comm;
AS/400: CL Programming,RPG/400,Query/400,DB2/400, SQL2000, Gentran/400 ,EDI /400, OS/400 Work Management tools, TMS/400, 5250 Terminal Emulation;

WORK HISTORY

September 2005-Present Administrator/Operations/AS/400 Confidential
Handle the administrative duties, accounting, payroll, inventory, patient and financial records utilizing Microsoft office 2007 applications: Word, Excel, Power point.

April 2008-November 2008 AS/400 Helpdesk Support Analyst Confidential
Involved in supporting Confidential parts distribution warehouse, equivalent to 17 football fields. Troubleshooting issues request via e-mail, telecom from 75-100 calls per day, voicemail, and walkup, utilizing Peregrine tracking systems. AS/400 Systems, Network, access points and desktop Microsoft office, lotus notes. Supported and responsible for installing pc's on forklift truck mounts, push carts, RFD's, Zebra printers, etc.
Supported system applications, active directory and NT. First level support tickets opened from 75-100 per day. Responsible for system monitoring for system alerts, abends within an AS/400 & Unix system environment. Systems monitored: HP Open View, Tivoli Workload Scheduler (TWS), AIX, and Operations Manager.

April 2007-April 2008 AS/400 Infrastructure IT Analyst (NOC Operator), Confidential, Computer Professional Staffing
(Temporary Contract) Working the 3rd Shift was responsible for monitoring and maintaining the Kia/Hyundai Motor (HISNA) network infrastructure. Responsible for running the production job schedule for on-line and batch jobs on an AS/400 platform utilizing Robot scheduler. Performed operations functions on AS/400, SUN/UNIX/AIX, & Windows in a network operations center (NOC) environment. Responsible for monitoring the on line applications responding to system messages abends, alerts, and or end user requests; provided first level resolution to system problems and applications, Handling. Provided interface to users on their request for job processing. Responsible for multi-million dollar financial operation processing and verification of multiple bank account transactions.
Coordinated with system programmers/analyst to perform system restore request of objects, libraries from the production partition to the test environment. Provided interface with equipment vendors and contractors supplying maintenance and fixes to failures and malfunctions. Assisted and maintained shift procedures and documentation. Followed up on incidents from prior shifts turnover and follow up on open issues, Tape Management on BRMS tape utility system, Maintained operations shift log.

Sept.2002-Aug.2003 AS/400 Support Analyst I, Confidential
(Contract finished) Responsible for the implementation and support to system users in nine distribution locations through out the country.
Responsible for troubleshooting and resolving applications, operations, and technical issues within a JD Edwards One World, AS/400 platform environment. Involving change configurations, security user issues. Responsible for job monitoring and troubleshooting of software applications: Job queues, batch jobs, responsible for production job abends, resolution and reruns; Print queues, qsysoper message queues, subsystems, disk storage, servers and bridges, Connectivity issues, TCP/IP, network protocols and services.
Maintained and troubleshooting of open problem tickets utilizing JD Edward\'s One World software within an AS/400 system platform environment. Involving operations, sales, inventory, purchasing and accounting modules; Tools: Object Management Workbench, Data Dictionary, Versions, Processing options, Data selection, JDE debugging of CL and Script errors; Setting-up of EDI trading Partners. Involved in troubleshooting and Resolving EDI transaction issues; Ad-Hoc request.

Handled and organized the set-up of documentation manuals for user training and development. I was Involved in supporting the quality control process for application development and procedures. Instrumental in design and implementation of the departments help desk hot line for problem tickets. First level support, handled calls up to 100 per day.

Nov.1997-Sept.2002 AS/400 Lead Computer Operator, Confidential
(Opportunity) Working the 3rd shift was responsible for running IT operations department involving job submittals, processing, and report distribution within a PKMS/WMS environment in an AS/400 & Unix platform. Responsible for daily & weekly system backups, restores, IPL's, system monitoring and performance. Working with the IT team in applying PTF\'S, and the installation of OS upgrades, emergency file recovery.
Responsible for addressing and resolving user issues within a help desk environment, via on-site and remote access consisting of: change configurations, workstations, Hand held & Truck Mount Radio frequency devices (Tecklogic & Symbol), printers, label writers (Zebra & Thermal), and pc network issues. Open tickets up to 75 per day.

Responsible for monitoring and troubleshooting of software applications: Job queues, batch jobs: Responsible for production job abend resolution and reruns;
Print queues, qsysoper message queues, subsystems, disk storage, servers and bridges, Connectivity issues, TCP/IP, network protocols and services.

EDUCATION

• System Administration,
• CL Programming;
• Advanced Course Studies in Computer Science