Customer Service Representative Resume

Work History

Confidential
Sept. 2011 - May 2012
Outside/Inside Sales Rep for Confidential.
Visited homes on our leads sheet to try to get them to convert to U-Verse.
Explained what he had to offer, showed prices, and gave a live demonstration on our cell phones.

April 2011 - June 2011
Confidential
Customer Service Representative
Helped Family and Friends keep in contact with their loved ones in jail.
Answered questions, set up accounts, accepted payments, gave refunds, and troubleshot any problems with not being able to receive calls.

Nov. 2010 - Feb. 2011
Confidential
Customer Service Rep.
Answer Customers questions and concerns about their accounts, prescriptions and locations of Pharmacies.

Feb. 2009-March 2010
Confidential- Malvern, AR
Assistant
Called potential clients and set up appointments,
Helped with funerals, updated computer information, filing and assisted with transportation

Oct. 2008-Feb. 2009
Confidential-Dallas, TX
Part-Time Research Associate/Analysis
Outbound calling, survey research, address and info input
Three different types of scripts to be familiarized with
Certified-January 2009, awarded certificate for outstanding contribution to the Global Calling Center’s performance.

Jul. 2008-Aug. 2008
Confidential- Malvern, AR
Assistant
Helped with funerals, updated computer information, filing and assisted with transportation

Apr. 2008-Jun. 2008
Confidential-Dallas
Customer Service Outbound
Appointment Setter

Jan. 2008-Apr. 2008
Confidential-Mesquite, TX
Telephone Sales Representative
Inbound and outbound calls, Customer Service, Quality Assurance Monitoring, and Data Entry

Jan. 2008-Jan. 2008
Confidential
Telephone Directory Distributor

Jul. 2007-Dec. 2007
Confidential
Assistant
Helped with funerals, updated computer information, filing and assisted with transportation

Dec. 2006- Mar. 2007
Confidential
Inventory Specialist
Inventoried merchandise

Education
Eastfield Community College
A+ Academy School- Dallas, Texas

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